Trip of a lifetime and we could not have done it with our travel designer from this travel agency. Every stay was unique and every excursion hit the mark. The designer was creative in her itinerary for us and she was very accessible even on our trip. We were in New Zealand and very concerned about going to Australia... Read more
The trip planner artfully managed every detail of our trip and, as a result, we did not have one issue. She handled our flights, transportation to a from hotels and excursions, and seamlessly ordered the tickets to the excursions for our group of 7. She listened to our needs, made recommendations and answered... Read more
We are experienced travelers and have been all over the world but never to Australia and New Zealand. it was unusual for us to rely so heavily on this kind of assistance, but we had very little time and knew very little about where to go and what to do. Our travel specialist was responsive, expeditious in her plans... Read more
Our travel specialist was wonderful in her planning and putting up with suggestions from 5 very different travelers and 3 different generations on what they wanted to see. The hotels, with the exception of 1, surpassed our expectations and were extremely well located so we could travel in three different directions... Read more
Wonderful trip and fantastic travel company. We avoided all the drama and horror stories we heard about from other travelers because our in-country experts set up our itinerary well in advance and had everything in place. Every accommodation was great, the pace of the trip was perfect, and the experiences were... Read more
The trip and the scheduling process were both fantastic! I had been turned down previously by several agencies but Zicasso responded promptly and the next thing I knew my trip was being planned. Everything with travel and tours went smoothly. I had the experience of a lifetime! Thanks so much travel designer for... Read more
The travel designer planned and executed a terrific trip! He listened to what we wanted and mapped out an itinerary that fit our interests. He was patient, generous with his time and extremely professional. Read more
Trip was great. The travel agent listened to what we were interested in and structured the trip accordingly. For example, we were interested in seeing animals in the wild, and she recommended Kangaroo Island which we loved. The one aspect of the travel company that I was disappointed in was the responsiveness... Read more
Overall trip was planned to the "t". Time, place, and what was going on and who to look for. The trip planner was amazing, in scheduling and figuring out everything I wanted to accomplish on this adventure. The app was great to have along with digital documents of what was needed. Read more
Our trip to New Zealand was an amazing memorable trip. The country is beautiful and people so friendly. This travel team provided excellent customer service. The travel planner listened to our interests and requests and created a customized itinerary that met them. She was very responsive and was always available to... Read more
While i admit the weather played havoc with me trip, (and this is beyond control) the service after the weather problem was abysmal. No consideration was given to travel times nor filling in my time, responses were terrible, they booked the parts of same trip twice. Most of this was done by the company’s go to agent... Read more
We enjoyed this trip very much (Australia and New Zealand) and felt that the travel designer listened carefully to our interests in designing the itinerary. She was also available throughout the trip to address any concerns. Read more
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