If I could give 3.5 stars I would. Costa Rica is a gorgeous place and the people are wonderful. There were a lot of good things about our trip. There were some things that I would have expected to be better using a travel agent. This was our second trip using Zicasso. Our travel planner is a nice lady who lives... Read more
This travel company, travel agent, was very professional and easy to work with. All details of our itinerary worked seamlessly. Flights, pick ups, transportation, guides with good English were all as planned. We felt safe, had good vehicles and drivers. Our stay in Bastimentos Bocas del Toro Panama was more... Read more
My husband shattered his clavicle while hiking in the Galapagos. The entire travel team could not have done more to help us get emergency care, back to the Mainland and home for surgery. This included getting translators, flights, hotels, getting our luggage to us, and sending us what we needed for travel insurance... Read more
The trip was very well planned by the travel planner with nothing left out. The guides and drivers were very good and helpful they went out of there way to do everything to make our trip very relaxing. The hotels were also very good. There was a lot of personal attention given to us starting from recieving us from... Read more
This travel company did an excellent job. Their planning help assured that we got the most out of our time in Colombia. Their execution was near-perfect. Best of all, they coordinated exceptionally well with friends we wanted to see, in both Bogota and Medellin. For example they made last-minute changes to arrange... Read more
We decided to do this trip at the last moment and contacted Zicasso with which we had earlier travels. We were in touch with this travel team and within two days had an itinerary and scheduled flights- this for a trip to leave in two weeks. The trip was fine -good hotels, transportation, etc. Most... Read more
We had a wonderful time In Colombia! The people were extremely friendly and welcoming and so proud to show off what Colombia has to offer. We were surprised at how clean the country was, organized and respectful of public property, our home countries could learn a few lessons from Colombia. This was our first time in... Read more
We really enjoy the hospitality and services of this tour company in costa rica. We were amazed to see how they managed to take care of every small detail in our tour and made it memorable for us. I will definitely recommend their service to my friends and family who want to visit costa rica. Read more
The travel designer and team found the perfect retreat spot for us and took care of the booking and taking us to and from the airport. They also gave us lovely gifts that were so appropriate for Costa Rica. The only negative part of this trip was the initial bookings when I was waiting for final confirmations and... Read more
Travel is never perfect and any pesky issues, and there were mostly none, were handled rapidly and without fuss by this travel company. We had two issues over our delightful three week vacation. One was an issue with a room. A quick call to the company and it was handled quickly and with little fuss to us when we... Read more
This tour company did an outstanding job of coordinating our vacation. I have never worked with a group that communicated better than the team at this company. They listened to our preferences and developed an itinerary that perfectly matched our priorities. Their people were always on time for pick-ups and their... Read more
We had a great trip and really enjoyed our time in Costa Rica. Everyone was kind and helpful. The guides were without exception terrific -- always well-informed and engaging. The drivers were courteous and helpful. The food was almost uniformly of high quality and tasty. The hotels... Read more
I am just completing a trip through Chile that was organized by this travel team, through Zicasso. My experience was very positive. Each of the transfers, accommodations and excursions was exactly as had been communicated to me. There was not a single instance where there was a delay or mishap in our travels. The... Read more
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