I have a lot of notes. I keep a journal as we travel and this being a 6 week trip I have a lot of information. First of all I want to comment on the ease with which we were able to travel through our trip. We were escorted carefully and professionally every step of the way. Even when there were delays due to air... Read more
I can not say enough about our trip and the travel company. Our experience was amazing from start to finish in every country! From the second we landed at our first destination and were greeted by our tour guide with a bouquet of roses, to when we got back home and received yet another thoughtful gift, we were... Read more
From the initial contact with our travel planner from this travel company to our return flight to the US, the memorable journey was seamless. Our travel planner listened to our interests and designed a balanced trip to fit all the various activities and sites we requested. We communicated through numerous... Read more
This trip was fantastic! Our travel specialist at the travel company communicated with us via email easily and clearly. We went through several iterations of our itinerary to fine tune it to exactly what we were looking for. Our travel specialist was happy to adjust our travel plans in terms of locations, hotels, and... Read more
There were so many peak experiences on this trip.. The planner spent a long time with us creating a customized itinerary that honored our age and preferences.The pace was well balanced with busy, active days, and less busy, leisure days. We especially appreciated the allowance for a nap or massage in the middle of... Read more
Just so readers can gauge the relevance of my comments, I have been an avid traveler for over 30 years visiting more than 45+ countries and numerous cities/villages. I usually plan my own trips with lots of research and friends/friends-of-friends recommendations, etc. I have done backpacking trips, guided tours,... Read more
Let me begin by saying my husband and I travel the world and have taken many high end organized trips through travel agencies with drivers and guides so I have many similar trips to compare this one to. Overall we think this is a wonderful travel agency which is very professional and listened to our needs when... Read more
While overall we had a great trip, we felt that our travel company dropped the ball on several fronts. First of all, we are very well traveled having used high end tour groups on many trips throughout the world. This travel company was the most expensive of our options provided by Zicasso and, for this, they... Read more
This was a 14 day itinerary which included Cambodia (Siem Reap, Phnom Penh), Laos (Luang Prabang) and Vietnam (Hanoi). Our travel company was responsive to our our desire to see historical sites as well as experience nature. They also made excellent recommendations including spending time in Vietnam which was... Read more
Very pleased with trip. Have no hesitation in recommending the company to fellow travelers. Impressed with - Company ethos and integrity (gave a refund when we declined excursions or changed room categories) - Service (transfers, guides, cars, drivers) - Responsiveness But they can/should... Read more
Laos was much better than we expected, the hotel was nice and the staff friendly, we had some issues with the water on one of the rooms, because water was very hot most of the time and taking a shower was a challenge, but the breakfast was outstanding and the view from... Read more
We had a terrific trip but I feel compelled to only give this tour company four stars because of the difficulties we had in the planning stage. We quickly signed a contract with them based on an itinerary and hotels they proposed and then they told us that most of them were booked and offered alternatives, some of... Read more
We went to Hanoi, Ho chi minh city in Vietnam, Siem Reap in Cambodia and Luang Prabang in Laos.
We had a great vacation. It was really easy working with our agent at this Southeast Asia travel company. She was very prompt in getting back to us with all our concerns and questions. We went back and forth with... Read more
Our search began, as with most, jumping around on various internet sites looking to establish travel on a unique tour of Southeast Asia. Our goal, for a two week trip (14 days) for our family of three, was to experience Vietnam, Laos, Cambodia, Thailand, and Myanmar.
Currently living in Singapore, we have... Read more
The trip was really great. My volunteer portion I think was a good fit, and I think it was quite successful in meeting the goals that I had sketched out with my host. The location was luxurious, and I felt that I learned a lot about this country and what challenges it faces, and simply that every country has a rich... Read more
My husband and I decided on a custom trip to Indochina to celebrate our 32nd anniversary. As an avid traveler I always prefer to do my own planning, but dealing with the logistics of covering 4 countries in 24 days where there are 3 alphabets I was unable to read did not sound overly appealing. I compared 4 travel... Read more
We are in Phnom Penh and on our last day of the trip. I want to thank you and your affiliates for the great job all of you did to pull together this incredible journey. It was our first time in this part of the world, and we learned so much from your knowledgeable guides who did a seamless job of... Read more
My overall impression is neutral to unsatisfied. Initial issue was with price. After being quoted a price, it was increased by more than $1000 per person because the agent "forgot" to include internal airfare. In addition, at the time of payment we were suddenly told of a surcharge to use a credit card which I had... Read more
We toured Vietnam, Laos, and Cambodia for 23 days in February/March 2019. This was the third trip we initiated through Zicasso, and once again they connected us with an excellent custom-travel company. Thanks, Zicasso! As usual, we reviewed proposals from several tour companies, and selected... Read more
Wonderful trip and wonderful company. Our travel advisor was absolutely terrific. She helped us plan an extensive trip, over a month in length, in under 4 months. She was always willing to make changes, give advice, and help us in any way she could. We met her in Ho Chin Minh City and she was as delightful in... Read more
The travel team was absolutely amazing. Our travel specialist and the Customer Care team provided seamless travel support pre, during and post trip. We had a very complex multi country itinerary and changed the trip while underway at the last minute and every request to this travel company was met and delivered. I... Read more
The Thailand travel agency was really excellent. Suzie - who handled our trip - worked very hard to find a good itinerary. Our hotels were great, the many internal flights worked out perfectly, and our guides for the most part were totally great. There were no glitches! When I think back and read our review of the... Read more
Thank you to everyone at this travel company, especially the travel designers, for enabling Denise and me to have such an enjoyable, fun, enlightening, tasty, and stress-free travel experience in Southeast Asia.
Everything on our travels was wonderful, and it all unfolded impeccably, from the travel company'... Read more
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