Great customer service. Answered all questions and emails in timely fashion. Had great suggestions. We loved both tour guides and the ossen we stayed at was fantastic. When a baseball game got rained out we were easily able to refund our tickets and get the money back while still in Japan (treated ourselves to a... Read more
Our travel agent really took our expressed preferences to heart and planned a custom trip that was exactly what we were looking for. Throughout the process, he adjusted our itinerary to take not of different requests, but also was very direct in letting us know when something we were requesting would not be a... Read more
Our travel agent and his company planned an amazing trip for us in Japan covering all of the details. They listened to us and customized our trip based on our specific family needs. Our agent even sent my husband a lovely birthday cake to surprise us and he met us (in person) at the train station in Tokyo to make... Read more
Wow! I had a great experience with this travel agency. The planners went above and beyond in assisting me in planning a trip of a lifetime for my family. In a nutshell, I requested help in a custom trip to Japan for my wife, four children, my 84 yo mother, and myself. Several months before our trip, our travel... Read more
Perfect logistics. No issue, no screwup during the trip. Very good guides. Very happy with the trip.
Our only <mild> issue is "no visibility in the estimated price", as they did not want to give a breakdown per service even high level: at some point we wanted to eliminate some elements of the program to... Read more
Well curated and extremely fun. Our guides were knowledgeable and so willing to take us anywhere we chose. The hotels were luxurious and great location and amenities. Can’t say enough about the entire fantastic experience. The travel company crews put together the best trip ever and left nothing out. Thank you... Read more
My husband and I traveled to Japan for our 25th anniversary. This travel company created a beautiful and fun itinerary for us for the entire trip. We visited historic temples and lovely gardens. We participated in an authentic tea ceremony and saw Sumo wrestlers practicing. Our guides were very knowledgeable and... Read more
Our travel company created such an incredible itinerary that was well-rounded with different types of experiences that let us see much more of Japan than we would have been able to do on our own. They selected excellent accommodations at each of our stops and put together a travel plan that was easy to follow.... Read more
This agency was great. Everything was very organized and the information provided was terrific. The hotel choices were first rate and very convenient. They included vouchers and tickets for everything needed. They also included suggested train times and routes. The Kyoto guide was first-rate. Read more
Our travel agent did an awesome job in pulling together a fantastic trip to Japan. He managed to include all of the things we had asked to do, arranged excellent boutique hotels, and found wonderful Japanese guides. Our experiences were varied which was nice, and he centered us around as few hotels as possible so... Read more
The trip was fabulous. The guides and activities were on time and as described. The travel plans worked just as they were scheduled. We did things that most tours did not do and we really were able to sample the culture and the people in Japan and China. Read more
We had an excellent trip to Japan arranged by this travel agent. I generally select small travel agencies where I get to interact directly with the owner. This was the case with this agent -- and like other times I have taken this approach I was very pleased. My travel agent did an excellent job of listening to... Read more
The trip was wonderful. The travel company was available at all times during the trip via texting and were very helpful with communication with hotel staff and guides. The programs and trips that they set up were great and we would likely have missed these if we planned the trip ourselves. The company was quite... Read more
We very much enjoyed our trip! There was one hiccup we experienced and I felt that we probably overpaid a little, to be honest. We enjoyed staying in nice hotels but I thought they were maybe a little nicer than they needed to be and we could have saved money and stayed elsewhere. If I were to go back to Japan, I... Read more
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