The in-country folks were great. Very responsive to my questions, which were few. The recommended itinerary worked well with a good mix of structured and free time. The guides in Tokyo and Kyoto were excellent. They were both knowledgeable, very friendly, extremely hard working and very responsive to all our... Read more
The trip was amazingly organised, from the train tickets to the hotel rooms. The itinerary was excellently explained, with detailed travel instructions for using the local trains, and which stops to use.
The suggestions provided by the company were spot on, and I had great success and experiences by heeding... Read more
Very smooth and prompt communication throughout the planning process. Our travel specialist listened as I described the trip I was seeking and further asked if we would be interested in certain related experiences/excursions. The hotels that we stayed at were spacious, clean, and was close to train stations or... Read more
This travel agency and our representative planned an incredible vacation for me and my teenage son in Japan for a few weeks this summer. We visited Tokyo, Hakone, and Kyoto. Everything that we discussed with our agency, as far as our envisions for our trip, happened. And, we enjoyed all that our travel agency... Read more
We had a great experience with this travel company in Japan. Our travel agent was always quick to reply to any questions, needs that came up., especially while we were on the trip itself. They were able to accommodate change requests for a few things as the need came up. The hotels chosen for us, travel guides, and... Read more
Great customer service. Answered all questions and emails in timely fashion. Had great suggestions. We loved both tour guides and the ossen we stayed at was fantastic. When a baseball game got rained out we were easily able to refund our tickets and get the money back while still in Japan (treated ourselves to a... Read more
Our travel agent really took our expressed preferences to heart and planned a custom trip that was exactly what we were looking for. Throughout the process, he adjusted our itinerary to take not of different requests, but also was very direct in letting us know when something we were requesting would not be a... Read more
Our travel agent and his company planned an amazing trip for us in Japan covering all of the details. They listened to us and customized our trip based on our specific family needs. Our agent even sent my husband a lovely birthday cake to surprise us and he met us (in person) at the train station in Tokyo to make... Read more
Wow! I had a great experience with this travel agency. The planners went above and beyond in assisting me in planning a trip of a lifetime for my family. In a nutshell, I requested help in a custom trip to Japan for my wife, four children, my 84 yo mother, and myself. Several months before our trip, our travel... Read more
Perfect logistics. No issue, no screwup during the trip. Very good guides. Very happy with the trip.
Our only <mild> issue is "no visibility in the estimated price", as they did not want to give a breakdown per service even high level: at some point we wanted to eliminate some elements of the program to... Read more
Well curated and extremely fun. Our guides were knowledgeable and so willing to take us anywhere we chose. The hotels were luxurious and great location and amenities. Can’t say enough about the entire fantastic experience. The travel company crews put together the best trip ever and left nothing out. Thank you... Read more
My husband and I traveled to Japan for our 25th anniversary. This travel company created a beautiful and fun itinerary for us for the entire trip. We visited historic temples and lovely gardens. We participated in an authentic tea ceremony and saw Sumo wrestlers practicing. Our guides were very knowledgeable and... Read more
Our travel company created such an incredible itinerary that was well-rounded with different types of experiences that let us see much more of Japan than we would have been able to do on our own. They selected excellent accommodations at each of our stops and put together a travel plan that was easy to follow.... Read more
This agency was great. Everything was very organized and the information provided was terrific. The hotel choices were first rate and very convenient. They included vouchers and tickets for everything needed. They also included suggested train times and routes. The Kyoto guide was first-rate. Read more
Our travel agent did an awesome job in pulling together a fantastic trip to Japan. He managed to include all of the things we had asked to do, arranged excellent boutique hotels, and found wonderful Japanese guides. Our experiences were varied which was nice, and he centered us around as few hotels as possible so... Read more
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