Ultimately we were happy with our trip, but dissatisfied with the service.When I do not receive an itemized receipt I am expecting to be up charged, but as a trade off I am expecting for the expertise of the company to take care of me in ways that I could not do myself without experience. There were a lot of... Read more
I was nervous about using an online travel service to plan a big 2 week trip to Japan, but I have to say that the tour company surpassed all of my expectations. Our trip planner was incredible. We had some very specific needs because we were traveling with our 82 year old mother. Our trip came up pretty suddenly... Read more
In Japan, everything seems to run efficiently, politely, on time and with exact precision. I would use the exact same words to describe the trip coordinated by our travel agent and staff at our travel company.
I want to said first. Waooo. This trip ( Everything) was incredible. Every detail, every day was as planed and showed experience and knowledge from you about customer needs and fully dominion of the best places to visit. All days was exact as the itinerary was configured. ... Read more
We thought the travel company service was excellent. Our travel planner was very responsive when ever we had a question. However, we thought that our transportation around Kyoto should have been planned and charged for taxi service and not the crowded public bus. Read more
The trip was amazing! Our tour company really made a trip tailor-made to our interests and requests. Each activity that we did felt really worth it and satisfying and the hotels were all beautiful. The ease of travel inside of a foreign country was absurd since the company took care of all rides, tickets and passes... Read more
Good itinerary making efficient use of our time, great meals, outstanding guides, nice mix of accommodations, and all transfers and transport worked well! All our expectations were met, even the weather was fine. Read more
We appreciated working with a travel advisor who was located in Japan and had extensive experience in that country. The travel advisor was friendly, informed, and great to work with. He set up an awesome itinerary after taking into consideration our input on what we wanted to see and experience in Japan. All... Read more
There's nothing else to say about the experience with this travel company besides that it was perfect in every way. Everything was scheduled perfectly, everyone was welcoming and helpful and our agent was always there via email or phone to assist us in any way when we needed it.
Our trip and travel company experience was amazing! We booked a 16 day trip to Japan for our honeymoon. We utilized this travel company to create our trip itinerary. Our trip itinerary was well developed. We discussed the trip throughout the process, and our travel agent was great and always available. He made... Read more
The trip was wonderful. We saw all the highlights. The guides were excellent and extremely knowledgeable. The drivers were very professional. The travel arrangements from city to city worked very smoothly. Any changes we made were handled well. The only real complaint was with the logistics of the last shuttle to... Read more
Amazing! Going to a country that I don’t speak the language it was a lot off my shoulders to have someone else set up hotel and all the things we wanted to do. Easy to work with getting tickets, setting up tour guides and traveling within Japan. Their guide book was a lifesaver when we got to Japan. Read more
This travel company did all the hard work for us so that we could enjoy our first trip ever to Japan. We were well equipped to handle navigating public transportation, despite not reading or speaking the language. We were also set up on tours tailored to our interests and preferences. I have no complaints and would... Read more
We enjoyed a truly wonderful time in Japan! Highly recommended. Having an in-country travel consultant made all the difference in figuring out what to do, where to stay, and how to get from place to place. Read more
This travel company arranged a trip to Japan for my three teenage children and me.
It was the trip of a lifetime. Our coordinator was fantastic. She made excellent suggestions and arranged special outings for us that made the trip unforgettable. I was impressed with the value I received, with the guides,... Read more
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