The travel planner and I worked on our trip (9 days to Kyoto, Nara and Toyko) for months before we left. I changed the itinerary several times and the planner was very patient and accommodating. The trip went off without a hitch, everything was perfect and as advertised. We had two guides, our guide in Kyoto... Read more
Excellent- the travel designer did everything she said and more. Trip went off exactly as planned- and more.As we often travel outside of USA each year we will contact the designer in future. Read more
Our trip to Japan was amazing. I started planning it a year in advance and chose the itinerary we were interested in based on internet research. I contacted Zicasso and the agent helped me put it all together with reservations, timelines etc. She provided many valuable suggestions and was very diligent with details... Read more
The trip planner at this travel agency was sensitive to and supportive of our wish to travel as independently as possible, including in several less frequently traveled areas in Japan. He selected a range of appropriate accommodations, provided timely travel arrangements with detailed information, and arranged for... Read more
It's great that the point person is the owner of the business. He was very personable and professional. Prompt in responding and super helpful with whatever information I needed. A truly customized luxury experience. We received warm welcomes and farewells. Seamless communications with the agent through and... Read more
Our travel designer made planning incredibly easy and got us very excited long before we even left. every guide and assistant we had bent over backwards to make us feel welcome and ensure we had a great time. Even during one of the worst Typhoons Japan has seen we em we’re in constant contact and felt very... Read more
Our tour coordinator was amazing! Our itinerary was organized and very detailed and our tour guides were very knowledgeable. Thanks to the overall service received our vacation will be very memorable. Read more
We asked for an off the track and unique holiday and they provided. The travel team were excellent communicators, during our holiday they were attentive, always on call and worked hard to resolve small issues that came up as we went. These issues were to be expected because of the remoteness of where we went. Most of... Read more
Its happy to be home. I'm glad I got to fly home on Friday, because typhoon Hagibis came to Tokyo the next day. The itinerary was planned well. After I was dropped off by the taxi at Odwara, I decided to take the bus back to Hakone to do the boat ride, because I didn't have a chance to do the boat ride after I... Read more
We had a fabulous trip to Japan thanks to this company! Our travel specialist and his staff put together an ideal trip for our party of 4 adults (comprising 2 couples). The company organized a range of different activities for us based on our unique preferences. Some of these included: beautiful hike/walks; visiting... Read more
The trip was amazing. You listened and scheduled all the things we requested and then some. Our trip planner sent me several suggested itineraries and we worked together to "tweak" them to fit my needs. He even got ticket to the Sumo tournament for us. My travel friend and I discovered Zicasso by accident when we were... Read more
We had a wonderful trip in Japan, which was well-organized and well thought out. This was my first time to Japan, and I went with my dad. We provided details about where we wanted to go, and what we wanted to see (within the budget that we wanted) and everything was tailored to our needs, with good input from the... Read more
The itinerary was exactly what we wanted. I was a little disappointed that no one called or checked in proactively with us throughout our stay. In fact, we were near a typhoon and I had to call them to find out if we needed to prepare any alternate plans. We were fine, and Japan was amazing. Howev, having worked... Read more
Trusted Reviews of Travel Agencies & Tour Operators
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