The trip was amazing but much of the planning/instruction on the part of the company was poor. Some directions were left out entirely which caused us to miss one of our activities which cost $100. Another set of directions was completely wrong which took us 4 hours out of the way at nearly 11:00 pm through a... Read more
Overall this was a marvelous trip for our introduction to Japan. It was well organized with much attention to detail. Though I was initially hesitant to set this up, essentially by email to a foreign country, it went very well. Michelle had excellent command of written English, was very flexible in the itinerary... Read more
The travel company fully met my desires and expectations for our trip to Japan. We wanted a customized trip, mostly on our own, but with guides on a few days. Where my ideas didn't make sense, they proposed better alternatives. When I suggested a change to their proposal, they readily complied. On arrival they... Read more
Our tour company did an outstanding job planning every detail of our trip to Japan. We gave them a list of what we were interested in and they made an itinerary that was easy to follow with just the right balance between sightseeing and vacationing. The guides they set up for us were professional and personable. Read more
good job. good guides, some exceptional. one big flop was the insufficient time at Matsue, and so we could not go to the Izumo Taisha shrine. we did get the permits to visit the Isamo Noguchi Garden, which I so much insisted on going to, but it was not pointed out specifically that there was a time and... Read more
The trip was a long-awaited self-guided trip to Japan on an itinerary that was our own design. The company was willing and helpful in accommodating our desire to see a lot in our allotted time, and assured us that the arrangements they helped us make-hotel reservations and train schedules- were possible for us to... Read more
The travel company was extremely helpful and cooperative, adjusted our itinerary dozens of times according to our requests while finalising the tour. All details of our trip was perfectly arranged, all hotels were booked, all guides were on the spot on time and all tickets for transportation worked. We could enjoy the... Read more
Our Japan tour company was indispensible in making our trip to Japan such a resounding success. We have traveled to many places around the world but when first began researching our trip we felt overwhelmed with; the Japanese language, the railway, where to go, etc. and all the books that we read just seemed to make... Read more
This Japan travel company gave us wonderful insights into what was going on in the areas we wanted to see and shaped our trip around "must see" events. Other companies did not have the same insights.
We had guides on two occasions and both were very knowledgable, spoke English well and accommodated our interests... Read more
My wife and I had an absolutely wonderful time in Tokyo and Kyoto.
The tour guides that were arranged for us were friendly, knowledgeable, spoke very good English, and they took us to see a mix of places that are "must-see" (since it was my wife's first visit to Japan) and other places that we would not have found... Read more
This Japan tour operator was incredibly responsive and worked hard to put together a trip on a short timeframe. While I was a bit disappointed with the accommodations, overall I thought they did a wonderful job and most importantly, I felt supported and safe traveling with them behind me.
How did you find out... Read more
Very engaging and responsive when setting up itinerary. Accommodation selection put us in or near transportation hubs to making travelling easy. Guides were very nice and informative during tour days. Overall a great trip and I would use them again for future trips. Read more
The trip was wonderful. I only have one major complaint. The first hotel that we stayed at was a poor quality hotel( a 1 star). I would never knowingly select a hotel like that. I'm glad that I used a travel company. We never could have seen as much and traveled as easily on our own. The itinerary was perfect for us... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.