I think that this agent overall did a great job planning the trip and listened to what I had wanted or expected out of the trip. However, I felt like the hotel in Kyoto was terrible. For a 4-star hotel it seems way too eclectic and very dated. The room even seemed a bit dirty. I think that after staying at the... Read more
We booked our family trip to Japan through zicasso and this travel agency, who then used an onsite tour company to set our itinerary and provide services while we were in Japan. The purpose of the trip was to provide a cultural journey through Japan over a 14 day trip designed with our 18 year old son in mind as... Read more
Our Japan travel agency did a wonderful job of listening to our wants and making recommendations of unique experiences. If we had tried to plan the trip ourselves, we would not have been able to see as many amazing sights. Our group was made up of adults, teenagers and young children. It's not easy to travel with... Read more
Just returned from a Tokyo-Hakone-Kyoto-Tokyo trip, arranged by this travel company. They did a great job of ensuring that our trip was seamless from start to finish, providing hotel recommendations, insider tips, and attraction and restaurant suggestions.
We had an extremely positive experience. Most importantly, all the local guides were great. They were warm and friendly and gave us a great feel for Japan. The drivers were also great hosts and skilled drivers. A plus!
The only negative was that Delta cancelled our return flight. Our travel agency guide... Read more
Our two weeks in Japan were fantastic. Our travel agency provided just the right amount of free time and guided tours. The local guides were uniformly knowledgable and interesting. They made suggestions but were not offended when we decided not to follow them, like passing on an occasional event when we were... Read more
Our trip to Japan was wonderful. I felt really nervous about going to a country that English was not the primary language. But, the Japanese are wonderful, helpful people. They could see at times that we were trying to figure out directions etc. and they would come up and ask us if we needed help. So not... Read more
This travel agency was wonderful to work with. My contact person at the company was very quick to respond to my emails and provided wonderful suggestions and recommendations for my travel to Japan. Everything before and during my journey to Japan was done in a professional, friendly, and organized manner. My... Read more
This is our second time using Zicasso and first time using this Japan travel company. During pre-trip planning,our travel agent went out of her way to work with us on defining our travel plans. They did a wonderful job, not only making suggestions of places to visit, but on providing helpful explanations and tips... Read more
This travel agency planned our trip exactly the way we wanted. We told them where we wanted to go and how long we wanted to be there and they figured out all the details to make it happen. They even notified our tour guides that I can't eat fish! We went to Japan and started our trip in Tokyo. They had... Read more
Overall, everything was planned nicely. We had two guided days and the rest were by ourselves, with a very detailed folder to guide us. The guides on both days were very helpful and made further suggestions for our solo days as well. We also brought our 7 month baby along to Japan with us - it was always going to... Read more
The trip was an amazing experience to visit the smaller towns and villages ... Kawagoe, Omiya, Takayama, Kanazawa, Shirakawa ... and learn of each of its uniqueness. Our mission was to experience a memorable trip for our group in which all had made several trips to Japan in the past with the exception of one... Read more
The trip was amazing and the attention to the little details by our travel company really added to the whole experience like the travel booklets assembled for our trip that not only included our itinerary, but detail maps to our accommodations, pictures of our local guides, and numerous suggestions for sights and... Read more
Superb company and great trip. Trip to Japan was extremely well planned. We booked a private itinerary and were delighted to find that every possible detail was addressed- down to pre-paid subway tickets. The travel company's staff were incredibly organized and their itineraries and literature were invaluable. We... Read more
The travel company provided excellent service at reasonable prices. We had an amazing trip and were very pleased with the hotels selected by this company as well as the guide. All of the details were handled smoothly and there were no surprises on our vacation. Read more
This trip was amazing. The tour company put together an excellent itinerary that was exactly what I wanted and then threw in a couple unexpected but highly enjoyable surprises. The agent worked tirelessly to make sure that everything was good to go before I traveled and then went above and beyond during a missed... Read more
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