I must admit I was a little concerned because we had only taken fully escorted tours in the past. However, we were pleasantly surprised how good a job this travel agency did in making sure we got from one place to another. They really did a fantastic job, picking us up from our hotel, dropping us off at the train... Read more
The trip was great and this travel agency's team were a tremendous help as we were planning it. The suggestions in our travel books were amazing and helpful. There were maps to help guide us to food and location suggestions and day trips and without them we might have gotten lost! I liked that we had a few planned... Read more
On August 27th, our party of 6 travelled from Alberta Canada to Japan. Through Zicasso, we hired this agency to custom design a 12 day trip. We stayed in 5 different cities and travelled by train to each destination. At each new location a guide was always waiting right on the platform for us. Travelling by... Read more
Our agent was remarkable and Japan was truly the trip of a lifetime. From start to finish, everything exceeded our expectations. We have recommended them to several friends for upcoming travel and will certainly use them again. Read more
I went to Japan for 12 days as part of our honeymoon trip, and had this company plan our entire trip and my wife and I could not be happier. The experiences that we had and the level of service we received were beyond what we expected. Our travel company definitely made us feel like VIPs. Our agent was especially... Read more
I was looking to take a uniquely tailored trip to Japan to meet the interests of my 13-year old son. Our agent and the team from this Japan travel company did an outstanding job. The travel plans were complicated and every single thing over 12 days went smoothly! We got into the restaurants we wanted, including... Read more
This was truly an incredible trip and one that my wife and I will never forget. It was two weeks across 5 cities in Japan and I only wish it had been longer. We visited Tokyo, Hakone, Takayama, Kyoto and Osaka.
There were a couple of issues that we had with some of our guides that we addressed with our... Read more
Thank you to our agent for arranging our two week trip to Japan. Our agent's knowledge and insight really made the trip a memorable experience. Japan definitely has a language barrier and to be able to reach out to a New Yorker with so much knowledge of the country was invaluable. Read more
This is our second time using Zicasso to connect us with a travel agent abroad. We had the pleasure of booking our trip to Japan with this travel agent. This was truly a wonderful experience. Our agent, was knowledgable, patient, and attentive to our requests. Everything went smoothly and as planned. Traveling... Read more
Using Zicaaso was very easy. Overall the tour company I used was satisfactory but there were a few problems with some of the guides that we were assigned. The first guide we had was not from Japan and was from France usually you would expect a guide from the country you are visting, not someone who has only lived... Read more
Fabulous trip! We were so pleased that everything was taken care of before we arrived. We had every train ticket, all day passes for Hakone area, and smaller details taken care of our agent. The passage through Japan was for us to enjoy and not to stress over how to do this or where to go next!
They customised our Japan tour for us around the few requests that we had. They set up our hotels, gave us a ton of information about sites to see and history, they sent someone to meet us at the airport with a cell phone to use while on our trip, and they helped us book trains as well as gave us a detailed... Read more
We took a three week trip to Japan ending with a few days in Beijing organized by this travel company through Zicasso. This was a high school graduation gift for our twins and the brief was to organize a memorable, fun holiday with a high educational value. Our goal was reached in full. Our travel company was very... Read more
We had an amazing experience during our travels to Japan. We were initially very nervous to visit a country where the language and culture were completely different than what we were used to. Luckily for us, this travel agency had set everything up for us so we didn't have to do any work. It was awesome! They... Read more
We would like to thank our agent a lot, because her care in the organization of our trip to Japan. Everything was amazing. Since my first contact with her , when I had the opportunity to show her what we would like to visit and to do in Japan , until her concern with all the small details. Everything went ... Read more
I always had excellent communication with the company and, when I wanted to cancel some parts of the trip to give myself more flexibility, they willingly obliged and even refunded me! Top tier communication, service, and friendliness. If I want to explore another country, I will definitely be using this company. Read more
I think that this agent overall did a great job planning the trip and listened to what I had wanted or expected out of the trip. However, I felt like the hotel in Kyoto was terrible. For a 4-star hotel it seems way too eclectic and very dated. The room even seemed a bit dirty. I think that after staying at the... Read more
We booked our family trip to Japan through zicasso and this travel agency, who then used an onsite tour company to set our itinerary and provide services while we were in Japan. The purpose of the trip was to provide a cultural journey through Japan over a 14 day trip designed with our 18 year old son in mind as... Read more
Trusted Reviews of Travel Agencies & Tour Operators
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Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.