5 stars Our trip was fantastic.Overall we were extremely happy with our travel agency. Their response to our questions and needs were promptly dealt with. The planning and customizing to suit our ideas was great. Very organized and helpful and made traveling thru Japan on multiple trains easy and generally stress... Read more
Per our initial conversations, this travel agent planned a wonderful trip that met our budget - it was based on theZicarro online presentation. Our agent met with us upon arrival in Japan to make certain that all of... Read more
Absolutely fabulous trip - expertly and meticulously organized by this travel agency. Everything was perfection from beginning to end. We were a group of friends and family (8 total) who are very experienced and demanding travelers expecting perfection -our travel planner was able to organize a very special trip... Read more
My wife and I just return from a wonderful two-week trip to Japan that was set up by this travel company. When we visit countries we haven’t seen before we generally work with a travel agent who will help us put together a tour suited to our interests. In the planning process, there was a lot of back and forth... Read more
When we started thinking of visiting Japan we had no idea of where to begin and had a lot of suggestions from friends and family. We found Zicasso on line and sent an initial inquiry which was promptly answered followed by contact from this agent in Japan.
This was followed by many emails and some Skype... Read more
I cannot find words to describe the great service our travel agent provided us by giving us a great itinerary, punctual service, perfect five star hotels located in the heart of town, and endless advise by our agent which made our trip a life time memory.
We travelled to Japan as a group of friends ( 6... Read more
I can't thank the team at at this travel agency enough for their professionalism, attention to detail and amazing customer service before, during and after our recent trip to Japan. Our travel agent's knowledge of Japan and recommendations were second to none. She took the time to speak one on one with my husband... Read more
We worked with this travel agent and her company and she/they did an outstanding job. It was my first time working with a vacation planner and I didn't know exactly what to expect. Our travel agent did a great job finalizing all the details of our trip, from an itinerary outline that I provided to her. We... Read more
Japan is an amazing destination! I felt that our travel agent and his associates planned the entire trip with extreme detail and finesse. I really enjoyed going to Japan; I thought that the food in general was awful but was able to find some Western food at times to make it through the trip. Read more
Overall the trip planned was a bit touristy. We like getting a feel of the people in different countries and expressed this to our planner. We were still sent to "tourist trap" areas. On the other hand, they were able to set up a few great experiences we would have never found on our own. Read more
The planning was quite efficient and we thoroughly enjoyed the trip. Our travel agent was always on top of things and at every stage before the travel/visa application/on the day of the flight, he was in touch and made sure that everything was in place.
Also liked the fact that he met us in person in the... Read more
Using this travel agent to plan our 1 week honeymoon in Japan was one of the best decisions we made! Our trip started off with a 5 hour flight delay from Canada which meant that we had missed the last train out from Tokyo to Kyoto. Before we had even landed, our travel agent had rearranged our hotels and trains, at... Read more
We had a fabulous trip to Japan! Our travel agency had every base covered and their arrangements worked exactly as planned. Travel within Japan was simple and the guides they arranged were terrific. Can't thank them enough for making our family trip one none of us will ever forget! Read more
The flight from San Francisco to Seoul went well followed by a good hotel and a good guide in Seoul. The bus tour was most interesting even though we had to skip some area due to the N. Koreans recently laying land mines (so we were told) and some pretty heavy rain. A bit of a surprise came when the tour bus... Read more
I have nothing but good things to say about Zicasso, my travel company and my agent regarding our recent trip to Japan. There was not a single glitch in our hotel reservations, train, subway and bus travel or any of the special lectures, classes and demonstrations he arranged for us. Each personal contact we had... Read more
My family and I had an amazing 2 week trip to Japan. I highly recommend the travel company we used, and would use them again. Our travel agent was responsive, helpful, and worked with us to craft a unique trip that fit our interests, which was a bit tricky considering our group of 6 was made up of 3 generations... Read more
Our travel agent and her crew arranged an impeccable trip to Japan for us-- a terrific mix of big city and small country villages. The guides were all fabulous and attention to detail was perfect. So glad we used this tour company. Read more
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