This Italy tour operator called the day after our initial Zicasso posting to discuss what we were interested in and to offer suggestions. They were very prompt in answering questions during the process and kept us posted along the way. We would have like more advance warning that the Pope was going to be in Venice... Read more
We were well informed about what and where we were going before we left. The personnel were most helpful and kept us advised at all times. Even the people designated to meet our plane were there on time. Valentina was an excellent travel agent. Read more
Ashley from this Italy travel agency is a godsend - she planned the PERFECT vacation for me and my friend. Everything she planned for us was fantastic - our hotels, our guides - everything. She took excellent care of us, during planning and even throughout our trip. I will definitely put my next trip to Italy in... Read more
The hotels were exactly as promised and of good to very nice quality, to not have to worry about that was a huge relief. When we had a couple of problems due to our own mistakes they were there to try and solve them. Read more
The trip was exactly what we wanted. This Italy tour operator was both professional and personable. Our contact, Daniela, was the best. She listened to what we wanted and delivered exactly what we asked for. She also responded quickly and effectively to a couple of changes we made on the trip.
Your itinerary was well conceived and execution flawless - scored 100% on timeliness and scheduling. Every driver, guide and tour were right on time, and everyone was courteous and passionate in their expertise. Each went out of their way to make our stay exceptional. Your choice of hotels was impeccable, and all... Read more
Working with our travel agent was a delight; I kept waiting for some disappointment and none came. She somehow knew from talking and e-mailing us what we would like and she packaged simply marvelous places to stay and made the needed arrangements that made the trip so hassle-free, e.g., car rental, guides, and... Read more
We couldn't have been happier with Celia. She helped us with every step of the planning, making sure we were happy with every detail. At the end of the trip, we had to cancel a pre paid car rental and she got a refund for us. We had great tours in Rome and Florence that she arranged for us. Very knowledgeable guides... Read more
I was extremely pleased with my trip, as put together by the Italy travel agency. Everything was planned according to my requests. I couldn't have asked for a better honeymoon and I am so happy I found the Zicasso site and travel agency!!! Read more
This Italy travel agency was instrumental in helping to obtain reasonable air flights, setting up great tours and venues for us to see, listening and then suggesting places to visit and stay all the while keeping within our budget. They were prompt in replying to my questions and requests. I usually plan my own... Read more
We decided on the location and planned the trip to the three Italian cities of Venice, Florence and Rome only about a month before. Using this travel agency thru Zicasso was key to getting hotels with great locations, good tour guides, transfer arrangements and proper timing for touring of all the cities. The trip... Read more
Our trip was really fantastic. Lisa at this Italy travel agency scheduled tours that included places not usually open to the public and very cool. All of the guides were on time and genuinely excited to show us their cities. And, the suggested itineraries for when we were on our own had wonderful places to see and... Read more
I would recommend this agency for your travel arrangements - This was a girls only trip so we all had special request to make - I made all of the arrangements via numerous emails with the travel company - The guides in all three locations (Rome, Florence, and Venice) were great, professional, timely and most important... Read more
Doug and the Italy tour operator were terrific... he listened to what we wanted...and then found exactly the resources in every spot. Great hotels, wonderful tour guides and activities and drivers/transfers where we needed him! I would recommend them to any type of group. He has 'on the ground knowledge' of each... Read more
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