We just got back from 2 weeks in Switzerland, Austria, and Germany. I needed a custom trip built because I wanted to ski for a couple of days in the Swiss Alps, then move on to see other countries. I came upon Zicasso through a web search. From day 1, our agent was amazing. I gave him our budget and he put... Read more
We took this trip Christmas of 2017 with our two teenagers and my mother in law. This agency did such a wonderful job putting everything together last minute in such an organized way. They went out of their way to make sure everyone in the family did something they would enjoy, since we all had different tastes. Read more
The trip was lots of fun and we achieved our mail goal, which was to see as many Christmas markets as possible. This travel team knocked it out of the ballpark with regard to the hotels. In Berlin, we stayed in a small, family-owned hotel in Mitte, just across the street from one of the markets an an UBahn... Read more
The travel specialist and her crew planned the most amazing trip for us. They literally saw to every detail and we were blown away by the service: from our personalized tour of Neuschwanstein castle to the most incredible hotel in the medieval town of Rothenburg, down to the smallest details of hotel transfers and... Read more
Our trip was a customized, specific and personal journey through Germany. I provided the information of where we wanted to go and what we wanted to see. The travel team created an amazing trip for us based on the information I provided, the places we stayed and the local customs/eating... Read more
I can NOT rave enough about the tour company. They thought of every single eventuality and planned for it. All of their planning made this trip perfect because all we had to do was show up and have a good time. There was no stress. We could do as little or as much as we wanted. Any time we wanted to change our... Read more
They were truly excellent. From the ease of communication to the level of detail, we were extremely pleased. We have used Zicasso several times now and have found their partner companies to be excellent. The tour company was no different. We particularly liked that we were issued an in country phone complete... Read more
Every aspect was wonderful except perhaps they did not pay complete attention to what I said I wanted (ie art, more time in the city, casual and quick dinners, ending around 4:30 for a rest before dinner). I felt a bit “strongly advised” to do certain things (Munich vs. Berlin, a lot of time in the Rhine Valley... Read more
Very pleased with this travel company and the service they provided. The owner went out of his way to assist us once we arrived in Germany. Our contact at the company's office who helped plan the trip was wonderful.
The hotels they selected for us were wonderful. Exactly what we wanted and more.
We could not have asked for a better organized trip! The contacts at this travel company were attentive and made the trip completely suitable to our needs, as we were travelling with both children and seniors!
I wished all travel companies were like this one ----- we are already discussing another trip in... Read more
The travel team was absolutely amazing. The travel specialist was truly fantastic all along the way, from the first proposed itinerary to the very last detail on the last couple days of the trip. I truly can not give the travel specialist and the travel team higher marks for excellence in travel. The incredibly... Read more
Our travel company made our first visit to Germany an absolutely incredible experience. Our personal travel planner was amazing. She originally told me that the most rewarding aspect of her work is having all components of an exciting trip for her clients fall right into place. She certainly must have felt... Read more
My family has been fortunate to take several wonderful trips over the past few years using local travel agencies, each of whom has done a great job for us. I never wrote a review because, frankly, we expected the expert personal service we received. But our travel company's superlative service puts it into an... Read more
The trip was well-planned and executed. This travel agent does a great job and we felt well-taken care of. We appreciated the use of a phone while in Germany - it made it easier to get in touch with him or one of our guides or drivers. He was actually our guide for the first two days and we found his company to... Read more
It was a wonderful trip, and the travel company did a great job setting up the details. They provided excellent and prepared guides, with one exception, though she was adequate and nice. The hotels were superb. What I most appreciated was the ability to outline exactly which places we wanted to see, with our... Read more
The travel agency staff helped put together a wonderful trip through Germany for our 25th anniversary. During the initial conversations with the planning staff they were very attentive to our requests. The checklist they provided to us to understand what our likes and preferences were was a very nice tool to help... Read more
They took care of the basics. It was not a total disaster. They were not detail oriented. They were not responsive in the way I would’ve liked them to be. I had to take care of some things myself just to make sure there would be no problems. For example, our hotel in Israel had no record of our reservation a week... Read more
Our trip was amazing. This travel planner was great to work with and very professional. The travel app she used to communicate with us was so helpful. The itinerary, tour guides, hotels all wonderful. I highly recommend her and would use her and again. Read more
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