Trip met my expectations and all locations we wanted to visit were completely done well. Only criticism I have is I wish that my travel company's coordinators had made me aware that we would be arriving in Amsterdam on Kings Day, and our hotel was located in the middle of the most populous area of the huge citywide... Read more
The trip planners and their team were incredibly knowledgeable and helpful about the locations we wanted to visit. They were very patient with me as we created a customized itinerary that included everything we wanted to see. They took the time to go through multiple revisions and all the details were exactly as I... Read more
Everything was well organized, the tour guides were excellent. Transfers were right on time and provided great service. All company reps were responsive and answered questions quickly. The itinerary was well planned with the right amount of time allocated to each destination. Read more
Working with the Zicasso agent was a very easy process and we were provided several options to consider for our trip to Germany. We had 3 different tour guides. 4 hours in Munich, 3 in Salzburg and 90 min in Rothenburg. Our guides in Salzburg and Rothenburg were excellent. Very knowledgeable and showed... Read more
Very professional, attention to detail and flexible with customer’s requests. Our trip has been very well planned and all the arrangements exceeded our expectations. They really know their expertise. Highly recommend and will definitely use their service in the future. Read more
We just got back from 2 weeks in Switzerland, Austria, and Germany. I needed a custom trip built because I wanted to ski for a couple of days in the Swiss Alps, then move on to see other countries. I came upon Zicasso through a web search. From day 1, our agent was amazing. I gave him our budget and he put... Read more
We took this trip Christmas of 2017 with our two teenagers and my mother in law. This agency did such a wonderful job putting everything together last minute in such an organized way. They went out of their way to make sure everyone in the family did something they would enjoy, since we all had different tastes. Read more
The trip was lots of fun and we achieved our mail goal, which was to see as many Christmas markets as possible. This travel team knocked it out of the ballpark with regard to the hotels. In Berlin, we stayed in a small, family-owned hotel in Mitte, just across the street from one of the markets an an UBahn... Read more
The travel specialist and her crew planned the most amazing trip for us. They literally saw to every detail and we were blown away by the service: from our personalized tour of Neuschwanstein castle to the most incredible hotel in the medieval town of Rothenburg, down to the smallest details of hotel transfers and... Read more
Our trip was a customized, specific and personal journey through Germany. I provided the information of where we wanted to go and what we wanted to see. The travel team created an amazing trip for us based on the information I provided, the places we stayed and the local customs/eating... Read more
I can NOT rave enough about the tour company. They thought of every single eventuality and planned for it. All of their planning made this trip perfect because all we had to do was show up and have a good time. There was no stress. We could do as little or as much as we wanted. Any time we wanted to change our... Read more
They were truly excellent. From the ease of communication to the level of detail, we were extremely pleased. We have used Zicasso several times now and have found their partner companies to be excellent. The tour company was no different. We particularly liked that we were issued an in country phone complete... Read more
Every aspect was wonderful except perhaps they did not pay complete attention to what I said I wanted (ie art, more time in the city, casual and quick dinners, ending around 4:30 for a rest before dinner). I felt a bit “strongly advised” to do certain things (Munich vs. Berlin, a lot of time in the Rhine Valley... Read more
Very pleased with this travel company and the service they provided. The owner went out of his way to assist us once we arrived in Germany. Our contact at the company's office who helped plan the trip was wonderful.
The hotels they selected for us were wonderful. Exactly what we wanted and more.
We could not have asked for a better organized trip! The contacts at this travel company were attentive and made the trip completely suitable to our needs, as we were travelling with both children and seniors!
I wished all travel companies were like this one ----- we are already discussing another trip in... Read more
The travel team was absolutely amazing. The travel specialist was truly fantastic all along the way, from the first proposed itinerary to the very last detail on the last couple days of the trip. I truly can not give the travel specialist and the travel team higher marks for excellence in travel. The incredibly... Read more
Our travel company made our first visit to Germany an absolutely incredible experience. Our personal travel planner was amazing. She originally told me that the most rewarding aspect of her work is having all components of an exciting trip for her clients fall right into place. She certainly must have felt... Read more
My family has been fortunate to take several wonderful trips over the past few years using local travel agencies, each of whom has done a great job for us. I never wrote a review because, frankly, we expected the expert personal service we received. But our travel company's superlative service puts it into an... Read more
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