Everything about this trip was amazing! The travel company planned everything down to the last detail. All flights, trains, transfers, hotel check-ins, arranged tours, etc., went off without a hitch. The guides in each city were top-notch and highly professional (our tour guide at the Louvre has PhD in Art History... Read more
This is our third time using Zicasso. Let's say that the 3rd time was not a charm. From the beginning, the travel agent was not as responsive as our previous ones from Zicasso. This should’ve been a clue but we tried to give the agent the benefit of the doubt.
Our great memories are now tainted with the bad... Read more
This is a tricky one because I don’t think communication between agent and myself was the best. There were moments where I felt disappointed and frustrated with planning; however, I believe the agent was aware of how things could have possibly been done differently and he/the agency did their absolute best to make up... Read more
We had a wonderful trip and it is 100% to the credit of this travel team. They were meticulous in finding out the personal preferences of our family and created an itinerary that was perfect for us. The hotels and restaurants were fabulous and they paid attention to even the most minute detail. Throughout our trip we... Read more
We had a great vacation in Germany. We are a family of five, with two kids in college and one in high school. The whole family enjoyed the trip. The hotels were great, and the guides were very helpful. We enjoyed the excursions. We were worried about signing up for such a vacation with an online company we didn't... Read more
This was a phenomenal trip, made so easy and enjoyable with amazing accommodations and planning. We really enjoyed the options and flexibility in the trip and with the guides. All the guides were great and did a wonderful job. I am pretty sure we were spoiled and I will only do private guides in the... Read more
Our trip was wonderfully-tailored and -executed, from start to finish. In addition, our group felt well-supported from the time we landed in Germany. As I have mentioned elsewhere, the experience felt to us like we were traveling with a trusted friend, who had our best interests and experience at heart, and who... Read more
Enjoyed our busy trip....accommodations and tours were nice. Travel between cities , in hindsight I would prefer to do by train, but car service was on time. Just made for a long day. Otherwise everything was pleasant. Local representative was attentive to our change requests and available to assist us. Read more
I would have given this travel company 5 stars, but due to some poor planning, how they handled certain situations, and were unable to setup a date/time to discuss the issues once we returned home bumped them down to a 2. I have planned my own and more complex international trips in the past, and with the amount we... Read more
I had contacted a few travel companies and I was very impressed with our travel specialist. I had to take a leap of faith because I had never dealt with a company from Europe. I am very happy that I did! This company is a top notch company! They gave us a phone as soon as we landed and we could contact them with... Read more
My husband and I had the most fabulous trip to Paris, Germany, and Copenhagen! In the past I've always planned our family's travel but this spring our daughter got married and there was no way I could plan both a wedding and our 30th wedding anniversary trip. Our travel specialist at the travel company did it for us... Read more
Good trip. I would highly recommend this tour company and travel specialist to any future travelers to Germany and Austria. We really enjoyed our travel guides especially our guide in Munich and our guide in Vienna. They were both very knowledgeable and enjoyable to tour with. Read more
Our trip planner was so easy to contact an dark questions of. She was responsive and very professional. There were no glitches on this trip at all! Which was amazing with all the traveling we did. The guides were excellent as were the hotels. Read more
Thanks to the travel company, we had a wonderful trip that once a one-in-a-lifetime experience. Our travel specialist designed a specialized tour that had a perfect balance of private tour guides v. regular public tours. Our private tour of Berlin was amazing and full of great insights from our guide. Similarly,... Read more
My trip to Germany with my sisters was exciting and effortless due in large part to the work of the travel company and their team made our trip care-free and easy with their attention to detail and accommodation of our preferences! After a phone call and excellent email communication, our travel specialist put... Read more
This was the best trip my wife and I have ever been on. The team was extremely responsive, knowledgeable and created a custom experience that was perfect for the active vacation in Germany we wanted. Read more
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