This following comment is about the tour company, not the travel agency we work with: We did not know that Brendan "just" booked the Danube tour through AMAWaterways. When we arrived in Prague, we were looking for someone with a Brendan sign, not one with Amacello (name of the ship). The extra tours in Istanbul... Read more
We loved our trip. We travelled 17 days, 2,000 km, stayed in six hotels, had five guided tours, a boat ride, and followed many of the suggested options on our itinerary. At no time were we disappointed. Not only were the hotels lovely and comfortable, but our rooms always seemed to be the best in the hotel. The staff... Read more
The trip was fantastic. The travel company was the most thorough, detailed, and responsive organization I have ever worked with in all walks of my personal and professional life. The only thing they didn't provide was wake up service at any of our destinations (LOL). I highly recommend anyone considering to travel... Read more
This travel team could not have been better to work with! Our trip planner and the team were so great and helpful the entire step of the way. We will definitely be using this travel team again. The prices of travel were also very affordable for 12 days in Europe. Read more
My daughter and I spend the first 5 days with German friends that go way back to when she was born while my husband was based in the US Air Force in Germany. This time was spend in the Rhineland Pfalz and we had a great time with perfect sunny weather, seeing where she was born, the small village we lived in, the... Read more
It was the trip of a lifetime! The company put together an incredibly thorough itinerary which we had no issues following. They included detailed suggestions for ways to spend our free time which catered to our personal interests. They also supplied us with a local iPhone which was helpful with navigation, and we used... Read more
I'm so glad this company was my travel company for my Germany and the Netherlands trip. The moment I was introduced to this company and worked with the professional specialist, I knew my upcoming trip would be a great one! The trip was well planned and I liked how they listed everything clearly in the travel booklet... Read more
Our trip to Germany and Austria was amazing. The travel planners took excellent care and attention to planning and executing every detail. They were easy to talk to, very patient with our itinerary updates and we are very happy with their service. Every tour guide and transfer was on time and very... Read more
The travel company did an amazing job putting together a memorable trip for us. The staff were so attentive to our needs. They checked in on us regularly and assured we were enjoying every part of the trip! All the special details they did along the way were a great treat! Read more
The travel company was very attentive to our interests/requests and provided us with a tailored website of our trip with valuable information for each city. We were also assigned a European contact during our entire trip, who met us at our initial destination. Our contact provided us with a printed itinerary, all our... Read more
Everything about this trip was amazing! The travel company planned everything down to the last detail. All flights, trains, transfers, hotel check-ins, arranged tours, etc., went off without a hitch. The guides in each city were top-notch and highly professional (our tour guide at the Louvre has PhD in Art History... Read more
This is our third time using Zicasso. Let's say that the 3rd time was not a charm. From the beginning, the travel agent was not as responsive as our previous ones from Zicasso. This should’ve been a clue but we tried to give the agent the benefit of the doubt.
Our great memories are now tainted with the bad... Read more
This is a tricky one because I don’t think communication between agent and myself was the best. There were moments where I felt disappointed and frustrated with planning; however, I believe the agent was aware of how things could have possibly been done differently and he/the agency did their absolute best to make up... Read more
We had a wonderful trip and it is 100% to the credit of this travel team. They were meticulous in finding out the personal preferences of our family and created an itinerary that was perfect for us. The hotels and restaurants were fabulous and they paid attention to even the most minute detail. Throughout our trip we... Read more
We had a great vacation in Germany. We are a family of five, with two kids in college and one in high school. The whole family enjoyed the trip. The hotels were great, and the guides were very helpful. We enjoyed the excursions. We were worried about signing up for such a vacation with an online company we didn't... Read more
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