Our tour operator worked closely with my husband and I throughout the entire process. They covered things in my itinerary that I would have otherwise completely missed. The travel company listened to my "must dos" and requirements on hotels and provided an exciting itinerary that completely matched our travel... Read more
Karen was quick and responsive to our request which was made with a only a short window to get it all planned. She called us to get a personal picture of our preferences, comfort needs, and energy and fitness levels before setting out a general itinerary. She had very good ideas for our more personalized wishes such... Read more
Overall, we were happy with the itinerary and the hotel choices (details about each location below). All the transitions were smooth and hassle free.
Sofitel was a great choice for us. The accommodations were clean, comfortable, and with views. The staff were all super friendly and approachable. There was even... Read more
The trip was fabulous! All the folks at this Australia tour company were helpful, knowledgeable and LISTENED to our GOALS for our vacation. We changed our plans several times to make sure we got the biggest bang for our buck as well as were patient in getting in altering the plans to fit our wants and needs. Sharon... Read more
The trip to Fiji and Australia were nothing short of amazing! The travel company planned everything perfectly and the entire trip was smooth from start to finish. All accommodations were wonderful and travel transfers always arrived on time. Read more
Excellent trip well suited to my interests. Every location and every activity was great. With over 20 plane connections and probably 15 different accomodations, we never experienced one issue. Read more
Jillian was really great. She worked with me over a long period of time, through many revisions and changes, and she was always patient, resourceful, and very responsive. Jillian recommended all of the places to stay in New Zealand, and it quickly became clear that she really "got" us. Each place was cozy, unique,... Read more
It was one of the best trips I have ever been on! We did not want to have to drive, so finding an agent that was familiar with travel options within the country was important. We had a very rough idea of what kinds of things we wanted to do/see, and Lisa helped to recommend and schedule things that were similar and in... Read more
The trip was wonderful. The travel company was fantastic to work with, from start to finish. They did everything they said they would do, and on time, even to notifying us while we were on the trip about changes that had to be made. Read more
This Australian travel company did a first rate job in coordinating all aspects of our visit to Australia. It was well worth the cost, and we received excellent value and real attention to detail and quality of product. We did not have a single problem, and enjoyed the trip of a lifetime. Read more
Our trip was fantastic, probably the best we have ever taken. In good measure, much of this was the result of very careful attention to details by our Fiji travel agent, Jill, which we would never have found without Zicasso. Thank you! We would say that they had several business characteristics which we really... Read more
It was a wonderful 3 week honeymoon. We were on the move every couple of days in New Zealand, and then relaxed for one week in Fiji. The travel agency in New Zealand had it all in order, and everything went smooth. Our only issue was that our hotel room was not ready when we first arrived in Queenstown. This was a... Read more
Shelley from this Australia tour operator exceeded our expectations on every level during our 16 day trip to Australia and Fiji. She booked us at beautiful resorts and excellent tour excursions. She was extremely knowledgeable about our destinations and provided information and answers to every question we had... Read more
Good job all round. Shelley did an awesome job. She made the process easy. Some small issues but generally good. When renting cars it would be nice if I didn't have to pay for insurance when my platinum credit card covers it. There was no way to change the rental contract at the time costing me over 50 bucks. Can... Read more
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