I was very disappointed in our travel agency's overall performance on how they setup and coordinated my trip to London and Scotland. Prior to the trip they spoke about how important it was to have everything coordinated properly, but when we were on the trip they kept changing things which made it incredibly hard... Read more
This travel company planned a 17 day trip to Ireland, Edinburgh, London and Paris for my husband and me in September 2017. We have very mixed reviews about this company, given that promised hotels on the itinerary were not included in the trip, time frames for accomplishing touring were severely underestimated (so... Read more
Our travel company was quite efficient in planning our trip, thanks our travel agent. She was prompt in answering my queries especially my concerns as to train drop off / hotels locations so as to minimize finding and getting to the respective hotels outside of the CIE 1 week coach tour. In fact the hotels were... Read more
Our travel agency did a great job. They developed a thorough understanding of our interests and needs, to produce a very good itinerary. There were no glitches. Every tour guide was on time, on date. Every reservation -trains, rental cars, hotels, B&B's, etc. - was timely and correct. In short, no... Read more
Very impressed and appreciative of this travel company. This travel agent is extremely friendly, listened to our wants and provided a very tailored itinerary. It was a pleasure to work with this company during the planning process to refine the itinerary and we always found them responsive when we called. The... Read more
Our trip was amazing! Our agent took our requests into careful consideration and put together an itinerary that did not disappoint. From being picked up at the port to having our rental car dropped off, every tiny detail was taken care of. The accommodations exceeded our expectations and the tours were fun. I would... Read more
Overall, we had a very good trip and feel we received good value for our money. There were a few hiccups in our early planning/communication and also in our final planning. We tried to ask all the questions we could think of and a few we didn't consider which gave us some minor surprises during our trip. But there... Read more
We have just returned from a wonderful month long trip that Zicasso, this travel agency, and their travel planner assisted in the planning, booking, and making suggestions as to local tours. We could not have been more pleased! Every detail was planned and everything went so smoothly without any glitches! Our... Read more
I knew that we were taking a chance by picking a travel company cold from the Internet. From our very first contact with our travel agent it was first class all the way. It was like he read our minds about the kind of trip we wanted and he listened to any and every addition we wanted to make. Once we got to... Read more
Our travel agent made our trip to Ireland and England easy and very memorable. We traveled to London and all over Ireland with two kids and it was more than we could have asked for. All of our guides were very experienced and professional. Our agent also obtained the awesome U2 concert tickets that brought us to... Read more
We had an amazing experience working with this travel company to plan our family vacation. Our agent and her team planned an amazing trip/experience through multiple countries in Western Europe. It was done on very short notice and the trip was perfect. As a travel agency, they are extremely thorough and everything... Read more
Considering our problems with earlier Zicasso agents, our travel company did a fantastic job in a short amount of time. We really appreciate our agent's individual attention and all the efforts of everyone. We had our son, Aaron G, do most of the planning as he's the father of the two boys. This was his first... Read more
The trip itself was fine; no glitches or problems. However, I probably would not use this travel agency again. There was very little communication between me and the agent. I would not have chosen the flight times they did, and I wouldn't have chosen the hotel they did. I guess my lesson is to do all future travel... Read more
We used this travel company to arrange a 3 week excursion in Europe with our 7 year old son.
Overall the excursions and guides in Europe were excellent but we were not given enough time to do a detailed review the itinerary before our departure. Had we been given more time we would have changed a number of... Read more
We worked with this agent and she was super. She listened carefully to our desires and made excellent suggestions as we talked. The hotel options she gave us were great and all three hotels we stayed in were perfect for us. The tour guides that we had enhanced the value of the trip enormously. It was so nice to... Read more
Trip was fantastic and we enjoyed the accommodations, tours and planning that went into our travel. Our trip designer and his team did a great job meeting our desires & expectations. Although the weather was not ideal every day, it always seemed to stop raining when we were out and about on foot. Read more
This travel agency took our wishes and hopes for our first trip to the UK and made them a reality. From the hotels, to the transportation, to the group and private tours, this company did a terrific job! Our agent and her assistant were quick to reply to any questions or concerns we had during the planning... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.