The company was wonderful to book through. They set everything up for us and had the whole week planned. All questions were answered when we asked them and they made sure we felt comfortable. During the trip we had a hiccup with my spouse getting ill and they took care of her to make sure she was able to continue... Read more
We had a great trip. All aspects were taken card of and all arrangements were done amazingly well. Only small miscommunication about a hotel, quickly rectified and resolved. Would totally reccommend for the trip we did!! Read more
Our tour operator did a great job of listening and understanding what kind of a trip we wanted, what our priorities were, and accommodating our budget and schedule. Her recommendations regarding the Galapagos cruise, Amazon lodge, and Quito hotel were perfect for us! Read more
Our agent designed and customized our trip to Machu Picchu and Galapagos to perfection. We had a wonderful balance of guided tours (private and shared) and time to explore alone. Our agent selected fabulous hotels and the only downside was that we wanted to stay longer at some of the hotels to enjoy them more. He... Read more
This was my first time working through a travel agency, so I don't have anything to compare it to. We normally like to make our own plans and be more autonomous in our travel, but doing so in Ecuador seemed a bit daunting with all the traveling we wanted to do to very unknown places (to us, anyway) like the... Read more
The trip planning and customer service were excellent; this goes both for my travel agency and their local partner in Ecuador and Peru. They took care of every detail in advance - from meals to hotels to tickets to drivers and guides - and their recommendations regarding sites and schedule really enhanced the... Read more
Our travel agent did a terrific job of including all the requirements that we set forth for our trip to the Galapagos and Peru, which included travel between specific dates (May 7 and June 1, 2016), a week in the Galapagos and being in Cusco May 24, and 25th for Corpus Christi. He set us up in some great hotels... Read more
This was our second trip using a Zicasso referred agency, and we were not disappointed!
Our travel agency, and our contact there helped us immensely to plan a customized vacation to the Galapagos and Ecuador. We don't like to travel with groups, so everything was done to our personal taste.
This trip was absolutely remarkable and would not have changed a thing. The travel company always responded to my questions and desires. We had private tours and drivers and all were there as scheduled. When you get off a plane and have never traveled in that country it is always a relief to have someone there... Read more
Trip to Ecuador and Galapagos. I used this company for a trip to Peru and that trip was great. Therefore since this company portrays themselves as an expert in the area, I selected them again for this trip. Bad choice. Their operator in Ecuador mainland was a very nice older couple who are knowledgeable, but very... Read more
The travel company was very prompt in their responses to our initial inquiries and in the planning of our trip. Everything was handled very professionally and all details were worked out to our satisfaction before our departure. We also didn't have tons of time before our trip but the agency was able to plan it all... Read more
Incredible trip. The Galapagos and Machu Picchu are both fantastic and unforgettable. The hotels were first class and centrally located. The guides were incredibly knowledgeable, spoke excellent English, were always helpful and on time. All transfers and transits were perfectly coordinated. Read more
Our trip was great. We really enjoyed the places we visited, more so since we did not have to worry about where to stay or how we were going to get from point A to point B. This was all taken care of and made the trip about the experiences.
Our travel agency did an excellent job of planning the itinerary... Read more
We ended up with an amazing trip after starting with just some rough ideas. We had some vague thoughts about Peru & Ecuador, plus some spots highly recommended by friends, and Paul was super accommodating. After a few emails, phone calls, and lots of suggestions he was able to come up with a great itinerary... Read more
It was a pleasure to plan our trip with this agent. Overall, everything was well organized. The guide in Quito was amazing. She understood our needs and was flexible and enjoyable. The choice of the cruise in the Amazonia was a great one. What an experience! The only thing negative was the quantity of flights we... Read more
We had one of the most wonderfull vacation ever. First the booking and changes to the schedule before the trip were easy and our agent from our South American travel company kept in contact with us was very helpfull. Than once in South America we felt very secure, there was someone to help us at each destination.... Read more
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