The trip was amazing. The accommodations and staff on the boat were superb. Our travel agent and our travel company were great. They were patient answering all of our questions up and thorough in making sure everything was taken care of properly. She was answering our emails quickly regardless of the day or... Read more
This trip was very difficult to rate. We had amazing guides and excellent tours-- esp in Peru. Unfortunately, half the trip was mired in issues and we struggled to get details about our trip in advance, leaving us feeling stressed and worried both before and during the trip. If you are going on a pre-built (no... Read more
The trip was fantastic and it was all thanks to our travel planner. She listened to what we wanted, made helpful suggestions and recommendations, and designed a trip that was perfectly tailored to our group. Read more
Having taken a trip to Ecuador and the Galapagos through this travel agency, I can only give 4 stars fir the following reason. I had sent my passport information to the company and then to their representatives in Ecuador and they failed to notice that the expiry date was less than six months on my passport.
This travel agent hooked my father and I up with the trip of a lifetime. Totally exceeded expectations in every aspect. Seamless pickups and transfers of which we had many. Also amazing hotel accommodations with great access to local hot spots and eating destinations. Highly recommend using this company !! Our Peru... Read more
It was a very well designed trip. Our travel agent was easily available through every steps. English speaking guides at every leg of the journey. Ecuador/ Galapagos is a beautiful country. Highly recommend it. I have deducted one star because they could have had a little better time management. We spent our entire... Read more
I am absolutely delighted with the service that this travel agency provided. From the first contact all the way to the conclusion of our trip, they made sure that we had an absolute seamless and amazing experience in Ecuador. The lady who worked on organizing our trip listened to me to understand our needs and... Read more
This travel agency provided a wonderful trip with incredible personal service. The hotel, guides and ease of transportation were excellent. Our agent provided caring personal service when my wife had an accident and spent 2 days in a clinic in Cusco. All of our agent's recommendations were spot on. Our... Read more
Overall the trip was well planned. The company made a lot of effort in making sure we got to do as much as possible of what we wanted. They also took us from airport to door to door which made us feel safe in a foreign country. Read more
We had a wonderful experience in South America. Amazing places, incredible hotels, and a very good organization. Everything went well, we did not experience any problems at all. Our agent did a great job choosing the best vacation spots for such a short period of time. He was very responsive to our needs and easy... Read more
Couldn't have asked for a better experience with a travel company or with a trip overall. Before the trip, my travel company listened carefully to what I wanted (both what I wanted to see and do and also what my general traveling style and priorities are) and customized a trip to meet all of it. I received a... Read more
Accomodations both on land and in the Galapagos was excellent .The guides in both the Galapagos and on the mainland of Ecuador were knowledgeable and personable.Traveling accommodations throughout our trip were comfortable.Would recommend this experience and agent and Zicasso to a friend Read more
We were in Peru and Ecuador for about two and a half weeks for our honeymoon. Coming all the way from Singapore, we wanted to make sure we could see as much as possible while being as hassle free and allowing us to enjoy our honeymoon and so we decided to use a travel company to help us with the arrangements. From... Read more
Working with this travel planner was extremely easy. He was responsive to all questions, he took the time to understand how we liked to travel and planned our trip accordingly. All the hotel choices were excellent. Although it is sometimes a leap of faith to book a luxury va action online with someone you do not... Read more
Excellent airport/hotel pick-up and drop-off services, as well as ground transportation services. When we arrived at an airport or train station, there was always a person with a big sign that has our names and the company logo on it. Our flight from Lima to Quito was delayed by 5.5 hours (a night flight became a... Read more
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