Overall the trip was well planned and was executed without any major issues. The guides always arrived on time and did a great job. All the air and land transfers were done by professionals and we always felt safe and taken care of.
As far as the hotels all were very good, clean and well located.
We had a wonderful Ecuadorian experience through this travel agency. The trip that was planned for us was diverse and extraordinary. Our accommodations, especially at the Mashpi Lodge, were wonderful. We had some snafus (one flight was cancelled, a bag was misplaced) and our representatives at our travel agency... Read more
The trip planned by this company was wonderful ! Every in country connection was as planned, the travel agent in each city that was to meet and help us was there as planned. The Galapagos Island trip and cruise boat was perfect. The ship was everything that could be hoped for. Good food, very helpful crew,... Read more
Our travel agent planned this awesome trip for us. Our flights were thoroughly looked at for the most direct (coming from Buffalo, NY is always a challenge for connections. Our flights were all booked in first class all the way to Santa Cruz in the Galapagos. We were met in Quito by our guide who wisked us... Read more
We had a wonderful time, enjoyed every minute of our trip. Our tour designer was very nice and helpful in arranging our trip. I would recommend her to everyone that wants to go on a tour outside USA. Read more
The trip was fabulous We had a wonderful time and there were very few problems. The travel company passed off most of their coordination and "on the ground services" to sub-contractors in each of the areas we visited. The sub-contractors in general were stellar and the organization was relatively seamless. This... Read more
We enjoyed the trip very much. Everything was done as planned on time. A trip like this would not be possible without the assistance of an outstanding guide and we had the best.The personal touches suggested By our agents were very helpful and the chance to meet them was an added bonus. Of the 24 meals arranged by... Read more
I was very pleased to work with this travel agent. She put an excellent agenda together and worked with us to tweak it to our specific likes. She was extremely responsive and answered all our questions in a timely fashion. This was definitely a lovely adventure to the Galapagos and I wouldn't change anything. Read more
it was a fantastic experience! the service from the agency was the best. the personalized attention was very very much appreciated. i would not hesitate to recommend the travel agency to friends and family. Read more
Our travel company was exceptional. Our travel agent, worked with us to customize our itinerary. She had great suggestions and recommendations, and we very much appreciated her flexibility and willingness to help us explore different options. The hotels and guides in Ecuador were fantastic. We had a wonderful... Read more
My boyfriend and I were planning a last-minute trip to the Galapagos, in Ecuador, and I had the luck of getting paired with this travel agent. She was consistently amiable, prompt, extremely competent and overall made our trip enjoyable and easy to plan. While planning for this trip, I also got an email from... Read more
We just returned from a trip organized by this travel agency to Ecuador. Our travel coordinator and this agency did a fabulous job. We were able to experience the best of Ecuador in possibly the most efficient and comfortable way possible. From picking us up (always on time) at the airport or hotel to supplying... Read more
Our trip, with plans recommended, prepared and then organised by this travel agent, was fabulous! Everything went like clockwork, and we seemed to have the just right amount of arranged guided tours and then our own free time to relax. Our accommodation was also excellent - actually beyond our expectations.... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.