The whole trip including the planning can only be described with the word awesome. Our travel planner answered all our questions and put together an itinerary that was superb. And then he proceeded and made it all happen like clock work. The fact that he reacted immediately to an email on a Saturday about a delayed... Read more
Our two-week trip to Peru and Ecuador was wonderful. It was well organized, the guides were great, and the food and accommodations were excellent. Everything was done on schedule and everyone was very friendly and helpful. Read more
My travel agency's staff were generally knowledgeable and responsive, but they could improve a few things. First, the staff member with whom we were initially working left about halfway through our trip planning (which occurred over the course of 15 months)--after we had committed and made deposits. One thing... Read more
This travel agency is planning a trip for us in the Spring that is much longer and I asked them for a quick recommendation to tag on to a business trip in Ecuador. They suggested a fantastic place, made all the arrangements and checked in with me all along the way to make sure everything was taken care of. If... Read more
I think the trip was an incredible experience overall.
Booking process - The travel company was great at crafting an itinerary to suit our activity levels and interests. Communication was good and, most importantly, they could work around any timeline you gave them. This is... Read more
Overall this was a very satisfying and rewarding trip for our group. The pace was hectic and, at times, it was grueling. Nevertheless, it was a very enjoyable trip, thanks to excellent arrangements by our travel agency. Personnel representing the company were present to welcome us at Guayaquil airport and all... Read more
Once arrangements were set, everything was very well done. No disappointments. Believe this was due to the Zicasso process which we will definitely use again. Your process results in competitive bidding and keeping everyone honest. Of the 2 vendors, A was several thousand $ / person higher than B with no... Read more
Our trip was way more than we could have hoped for. This travel agency was fantastic! From the first initial contact to the very end they were their for us. I was so impressed with the level of service and communication. They contacted me within hours of you giving them my information. Than within a day or two... Read more
I had a wonderful trip. My travel agent was super friendly and accommodating, and when there was a hiccup halfway through the trip, the co promptly rectified it and threw in a free dinner to make up for it! And at the end, I had a chance to meet my agent in person for a very personal excursion and she showed me her... Read more
It was an amazing trip and we loved this travel agency! The trip had such a personal touch to it and we loved all of our guides along the way! If you love wildlife, the Galapagos islands the place for you! We seriously enjoyed all of our adventures and we're grateful for the awesome itinerary! Read more
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