Trip was absolutely wonderful. Iguazú Falls, glaciers in Patagonia, seeing the lakes and volcanoes were the highlights of our trip. We stayed in some of the best properties and the boutique hotels that we stayed in were not so good in terms of overall cleanliness and general upkeep of the hotel. The baggage rules... Read more
This travel agency really listened to me and delivered exactly what we wanted. I am not like most, I like to do a lot of research and ask a lot of questions. They were responsive and knowledgeable. Read more
This trip was amazing! And the service from the travel company was top notch! We had a small inconvenience with one of our in country flights and our travel specialist was available and able to help us locate someone in the airport to get the issue resolved! The itinerary was perfectly planned and the... Read more
Amazing trip to Santiago, Valparaiso, Torres del Paine, cruise through Tierra del Fuego, Iguazu Falls and 4 nights in Buenos Aires. Stayed at Patagonia Camp and on cruise both of which were extremely accommodating to different levels of outdoor experience. The cruise folk were just amazing; could not imagine... Read more
Second time using Zicasso to create a vacation. Overall, enjoyed our experience. 3 out of the 4 hotel choices were outstanding, the problem with the fourth was the hotel's water which was not potable and had an odor.
Separate tours: Wine tour - outstanding. Santiago city tour, not. Santiago tour guide... Read more
We have traveled extensively and have never enjoyed better service than what was provided by our travel planner at this travel company. Our planner is extremely knowledgeable about the destinations and the properties in Chile, very responsive, and dedicated to providing his customer with a flawless and fantastic... Read more
My trip was incredible, and I have this travel agency to thank. As a first-time solo traveler heading to multiple destinations in Argentina and Chile and knowing very little Spanish, I wanted to make sure that all details were handled so I would not have to worry about anything. Every transfer, weather it was a... Read more
Many aspects of the trip were enjoyable. Our local guides were attentive, knowledgeable, and on time. The locations we visited met our expectations. That being said, here's why we are only awarding three stars. The airport pick up times were either late or the times were changed, and the pick up in Buenos Aires... Read more
We just returned from a wonderful trip to Chile (Santiago and Valparaiso), Easter Island and Argentina (Buenos Aires and surrounding) that was perfectly planned by our travel agent. We are a family a four with two tweens so needed travel to fit all of our needs. Our agent was responsive in the planning process,... Read more
We are very pleased with the service provided by this travel agency from the initial contact to plan for the trip to every detail and connection throughout the trip. Everything was professionally done and ran smoothly! We will definitely use their service again in the future. Read more
Very " user friendly"! From our beginning planning in which we knew nothing about Chile to the last transfer to the airport, we were met with friendly and most competent people. Any minor difficulty was always promptly addressed and resolved. We totally enjoyed our magical time in Chile!! Read more
We had a fantastic time. This travel company removed much of the travel stress and worry. We found them extremely dependable and reliable. Also, they had the best tour experiences of the many different ones we tried. Read more
I worked with this travel agent to curate a trip to Chile & Argentina. It was a two week trip and he helped us tremendously with the logistics of getting to different areas of the country using the shortest travel time, as well as helping us book excursions and providing us ideas of what we might like to do... Read more
- Santiago- our guide was wonderful. Hotel beautiful and comfortable, room well appointed, however, somewhat noisy due to the location of the room. Hotel staff very attentive, helpful and knowledgeable. City tour and dining recommendations were excellent.
- Valparaiso- city tour wonderful, our guide excellent... Read more
We put our trust in this travel aegncy to plan a compelling 3 week trip to South America. We had some ideas of what we wanted to do, but did not have enough knowledge to really plan the trip ourselves. They really delivered. We had a terrific trip, with drivers and guides meeting us at every destination. Hotel... Read more
We are generally independent travelers but needed help planning the logistics of our Chilean and Argentinian Patagonia trip. This travel planner was absolutely fantastic helping us with every aspect of the trip. We cannot imagine planning another trip to this part of the world without them! Read more
This was an extremely memorable vacation. It was well arranged and the tour guides were very good. Good recommendations made by travel company. Very good hotels arranged for us with nice staff and good location. Would go again with this company. Read more
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