Excellent service. We were very pleased with the agent who helped us plan this wonderful trip. She was very informative, efficient and eager to please us. The trip was well organized, and provided great value for the money. All the drivers and especially the guides were polite, helpful and so knowledgeable. We are... Read more
This travel company and our agent did an excellent job of organizing our trip, communicating with us and even checking us in for our multiple flights since we had unreliable internet access. We felt like we experienced all that we hoped for in our 3 week highlights tour of Chile. Read more
Great trip- Chile is a beautiful country! Our trip planner did a good job of communicating with us overall. I appreciate her work checking on things to make sure they had cribs, etc and helping us make some last minute changes. We asked a few times for a list of restaurant recommendations that we never received so... Read more
The trip was over all great. I liked working with our trip planners who were good contacts to have. The back and forth to plan the trip was smooth and the vouchers and itinerary were generally clear. Feedback for improvement 1. The Tango dancing was ok, the singing was horrible, the food was like being... Read more
We were impressed with the support provided by our trip planners while we were in Argentina and Chile. The plan they provided was well thought out giving us an overview of the places we wanted to see. Finally, the restaurants, hotels, guides and drivers were all wonderful. Read more
Our trip was great. We really enjoyed visiting all the various places within Chile, and we appreciated how organized everything was. This travel company did a terrific job--we especially liked having the app, which kept us up to date at all times. Read more
We had a wonderful trip. Our trip planner was extremely helpful in setting up the trip and ensuring we were getting along okay while traveling. The tour guides were all very, very good and spoke exceptional english. The sites and tours provided were outstanding. Beautiful countries and a very well laid out trip... Read more
Overall, we had a wonderful trip to Chile. This tour company was very helpful in helping in providing us information and helping us with the planning stages of our trip. They were very informative and were able to help us plan a trip that was the best fit for our group and interests. During our trip, we had to... Read more
This tour company was one of two travel companies recommended to us by Zicasso. We are seasoned travelers having traveled to over 65 countries in the last twenty years and although we rarely take structured tours, we did decide to have a more organized trip through Chile.
In January 2018, my wife, Jeff and Peggy (longtime friends) and I discovered that we were independently considering a trip to Patagonia. We decided to travel together and combine the sites each wanted to see into a single trip. I learned of Zicasso from a friend at work and reached out to you on line. I was then... Read more
Enjoyed trip the guides spoke good English and were all helpful and tried to give us what we were most interested in. Sometimes what was written in the agenda and what we did was a bit different. Think in future I would have liked more detailed info for the day or more info on possible options. Some the days... Read more
Our travel specialist, put together a trip that was exactly what we asked for. We were looking to spend 4 weeks seeing the highlights of Argentina and Chile... our many flights and transfers were all coordinated perfectly. The local guides that this travel company chose for us were knowledgeable and personable. Our... Read more
Overall was good. Not great. Had to be on top of our travel agent, point out missing details or timeline that didn’t make sense (I.e. a 6 hour drive before a 10 hour day hike?). Didn’t give us details about a tour we had tickets for and missed it. Apparently our hotel was supposed to give us the tickets, but we... Read more
Overall, The trip was excellent. The accommodations were very good. There were a few times however again communication between this tour company and us broke down. These were resolved, but it was unfortunate that they occurred. In hind sight, we also questioned the route that the trip took; we seem to double... Read more
At the last minute the weather in the Atacama Desert made it necessary to cancel the three days of our trip scheduled there. Our travel specialist from this travel company was able to change our itinerary at the last minute to the Lakes region of Chile. Flights were rescheduled...last minute reservations at hotels... Read more
Our travel company was wonderful to work with. They patiently worked with us to create our perfect Patagonia vacation, tweaking it several times until it included everything we wanted to see. They responded quickly to our requests, and checked in regularly to make sure everything was going okay. And when we had a... Read more
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