Our travel specialist, put together a trip that was exactly what we asked for. We were looking to spend 4 weeks seeing the highlights of Argentina and Chile... our many flights and transfers were all coordinated perfectly. The local guides that this travel company chose for us were knowledgeable and personable. Our... Read more
The travel company did a wonderful job organizing for us what turned out to be one of the best trips we ever had! Communication was easy throughout, both before and during the trip. We were provided with a go-to person, and all our questions were answered promptly and efficiently. The logistics were impeccable, we... Read more
Great trip- Chile is a beautiful country! Our trip planner did a good job of communicating with us overall. I appreciate her work checking on things to make sure they had cribs, etc and helping us make some last minute changes. We asked a few times for a list of restaurant recommendations that we never received so... Read more
This travel company did a fabulous job of planning and executing our trip to Argentina and Chile! We had a group of 7 and everything was so well planned and went without a hitch! Our travel planner did a great job of making changes on the fly, our travel specialist did a fantastic job of planning our activities... Read more
Overall was good. Not great. Had to be on top of our travel agent, point out missing details or timeline that didn’t make sense (I.e. a 6 hour drive before a 10 hour day hike?). Didn’t give us details about a tour we had tickets for and missed it. Apparently our hotel was supposed to give us the tickets, but we... Read more
This was an outstanding trip and it went exceptionally well. Every hotel, transfer, and tour was excellent and on time.. There were no major issues to deal with and, except for the fact COVIS-19 pretty much closed down Santiago by the time we got there our last day, all went just as planned. I am very impressed... Read more
I started talking to Paul at this South American travel agency in the early stages of planning the trip. Paul listened carefully to what we were looking for and came up with an outline itinerary and costing that was the best match for our requirements,
We were planning, what for us would be the trip of a... Read more
My husband and I just got back from visiting Argentina and Chile for two weeks. We traveled to 7 different locations by plane or car. From the beginning to the end of our trip our travel agents were there for us. It all started with planning the trip. We had our agent help us decide where to go, what to do, and... Read more
I was working on the suggestion of my son that we should consider a trip to Chile! What an awkward place to visit, I thought! It turned out to be the trip of a lifetime. In our planning the trip, I stumbled upon Zicasso and with the help of our agent created an itinerary that we thought would suit our needs. Our... Read more
We had a very positive experience with this travel company. We felt very taken care of by our agent. We initially phone interviewed two agencies after receiving preliminary proposals from them, and chose to use this company as they are local to Chile rather than US-based. We didn't realize how good a decision that... Read more
Our travel company was spectacular from the start of our trip planning through the end of our trip. They had great suggestions of what to do in the areas we were interested in, such as glacier treks or the best hiking trails. They were organized in their approach to planning and booking. While we were on our trip,... Read more
I haven't used a travel agency for 25 years until I tried to put together a trip to Chile on my own. We are easy, flexible travelers and it has been relatively easy to plan our travel and make reservations via books and internet. But I have been converted. Starting with email contact for an introduction, we made an... Read more
We had an amazing trip to Chile for our honeymoon, arranged with this travel agency. All of our hotels, tours and excursions were excellent and very enjoyable. Most of the hotels would provide a complimentary drink during our stay, which was a nice touch. All our internal flights and airport transportation went... Read more
We used this travel company to plan a 21 day trip for 6 adult friends to Chile, Argentina, and Brazil. We all had a fantastic time, and have nothing but good things to say about our travel agent and the people at this company. When we began planning the trip, our travel agent was very helpful and responsive as we... Read more
Second time using Zicasso to create a vacation. Overall, enjoyed our experience. 3 out of the 4 hotel choices were outstanding, the problem with the fourth was the hotel's water which was not potable and had an odor.
Separate tours: Wine tour - outstanding. Santiago city tour, not. Santiago tour guide... Read more
We booked this trip as a bucket list trip of a lifetime. It did not fail to live up to the dream. Better, even, because we really didn't have any good idea of what Argentina and Chile would hold in store for us. Could not imagine a better choice than this travel agency to provide choices, plan and execute such a... Read more
Look no further - you should plan your trip to Argentina with this travel company. We recently worked with them to organize a two week trip to Argentina and Chile for our honeymoon, and could not recommend them more. This was our first time ever working with a travel company and they demonstrated their services added... Read more
Working with this travel planner at this tour company could not have been better. From the first time he called and spoke to me for about 45 minutes to find out what we liked to do on our travels, he designed a trip that met all of our expectations and more. He made suggestions which were helpful and listened to our... Read more
We worked with this travel company to plan a 10 day family (4 adults) trip to Chile (Santiago and Puerto Natales/Patagonia) and Buenos Aires. None of us had been there before and and I had no idea about logistics coming from the US. Our travel specialist was very patient planning our itinerary until we got exactly... Read more
We were treated like we were family by our South American travel company. From the first moment we met them in the airport in Buenos Airies to the last minutes before we left Santiago, they were making sure that our experience was top notch. They provided a cell phone for our use that had been programmed with our... Read more
We did a five week tour of Chile (and a little bit of Argentina). Chile is an amazing place with incredible natural beauty. The infrastructure is good and there are lots of good options for lodging and dining. The people are welcoming and helpful, but it's good to know a bit of Spanish to help things... Read more
The Argentina travel agency did a marvelous job! The organization was perfect! We never had a problem with the numerous flights, transfers to & from hotels or the hotels themselves which were chosen beautifully according to the criteria we had expressed. Some of the local agencies had very good and knowledgeable... Read more
The 3+ week trip was outstanding. Of course, South America (and Patagonia, in particular) are beautiful. But the trip was practically perfect because our agent with this South American travel agency was fantastic. He arranged an itinerary that fit us perfectly, and his organization was impecable. We never had... Read more
Without reservation, we recommend this South America travel company. In planning, they listen carefully to your wants and worked tirelessly to put together an itinerary that suits you, meanwhile generating a mix of activities and perspective of the places you want to visit. During the trip, there... Read more
5/5 stars. Our travel agency took a very personal approach to setting up our trip. Our travel coordinator listened to what we were looking to achieve with our holiday (activity level, budget, etc), and suggested an itinerary that was very well suited to that. She had a very good understanding of the region we were... Read more
It was one of the best vacations I ever had. My agent was very responsive and on top of the situation right away. I contacted other agencies and they were late in responding and they did not seem as knowledgeable as this agent. She knew her stuff and planned a vacation I could never plan by myself. Everything... Read more
What a wonderful experience! This travel agency was easy to work with, they listened to what I wanted and were extremely thorough and efficient. The hotels they recommended were top notch, the tour guides were well spoken and extremely knowledgable and they supplied information from an "insiders" point of view. ... Read more
Our travel agent did a great job working with me and planning our 3 week trip. He made good suggestions, and both the guides he provide us in Buenos Aries, and Santiago/Valparaiso were excellent. The hotels were as he described, and he was flexible in that we wanted to book our own apartments in the larger city.... Read more
My agent was very professional. He outlined in complete detail the itinerary from start to finish which simplified our understanding of this vacation spot, being here for the first time. He made himself available for questions before and during our trip. Also suggested what other important items, such as travel... Read more
It was a complete delight to work with this travel company to plan and organise our trip to South America. Every aspect of the trip proceeded smoothly and when events unexpectedly occurred (airlines changing flight schedules), we are informed ASAP and offered alternatives that fit with our itinerary. Attention... Read more
Our travel agent and his team did an excellent job. We love the staff, they made great suggestions for us, and our liaison in-country was incredibly responsive (and a lovely person). The hotels they suggested were stylish, warm, and just right. They "got" what we were looking for when planning and delivered. ... Read more
My experience with this travel agency was a wonderful. They were able to get me into some lovely hotels at peak times only a few weeks before my trip. Their team of agents were great to work with. They were extremely flexible and easy to work with. Read more
Our journey to Patagonia and Atacama is truly a once in a lifetime experience.
The travel company did such an amazing job in planning our trip. They are so knowledgeable and very responsive. Our schedule is pretty tight as we start the process late and many hotels are fully booked, but the travel agent is... Read more
Our travel agency was a pleasure to work with. They were extremely responsive to our questions and requests. They worked with us to develop the perfect itinerary for us. The information they provided in helping us pick the right properties in which to stay was spot on. Our travel representatives did a great job! Read more
It was a fantastic trip, even better than we anticipated. This travel agency did a great job. All of the guides were very personable and knowledgeable, flexible when we wanted to take more time and understanding of our special needs. I felt that the travel company was paying close attention to us throughout our... Read more
I treated my wife for her 60th birthday present, to the trip and she had a blast. It was a constant new varied experience which was different, stimulating and exciting every step of the way, thanks to the excellent help in planning and executing the trip, i received from... Read more
The trip was wonderful, the travel company did an excellent job. There were a few glitches with airline bags, late drivers etc, but nothing about which our travel company was not very responsive at all times. Read more
We cannot express how much we enjoyed this trip. It exceeded every expectation we had. This travel agency is a remarkable travel company that met every request for the type of trip we wanted. We loved the fact that they recommended an itinerary and we were able to modify until we came up with the perfect... Read more
Although our trip was wonderful, the first few days were quite rough and without the customer service provided by the travel company, it would have been a disaster. We experienced both a wildcat strike of the airline and then a day of delays due to thunderstorms. The travel representative was in constant contact... Read more
Overall the trip was very well planned, and executed smoothly throughout. Everyone involved was very responsive and helpful, and it definitely was better than if we had planned it ourselves. The tour company appears to be a very responsible tour company, and this showed in all of the conversations we had with... Read more
We found the travel team to deliver on everything they promised. They were responsive to inquiries and made successful recommendations for our group of six. During the trip they were accessible and made adjustments that we requested. The travel planner was especially helpful throughout the trip. Read more
The trip was great. The service by the tour company left nothing to chance. The guides and drivers select were excellent and spoke very good english and were very knowledgeable. The accommodations were also very nice.
We would highly recommend the tour company and the tour planner our friend! Read more
This trip was amazing! Our trip planner at the tour company was spot on making sure this was a trip of a lifetime. From the very beginning she worked to understand what we wanted and delivered. Her suggestions and planning of tours were perfect, we were never disappointed.
This was the trip of a lifetime for us. Working with the agency was a really great experience -- lovely people! Felt like working with a friend - they really listened to what we were looking to achieve, what we enjoy and look for when we travel, and then they started putting down a plan which we revised together... Read more
From the beginning of my communication with your sales representative, I was impressed with the personalized service. Everything went off as planned, from our arrival, to our departure. The drivers, the accommodations, the recommendations for activities and restaurants when they weren't all inclusive, were absolutely... Read more
Guides were amazing, knowledgeable, personable. Enjoyed each of them. Loved hotels we were in. Fabulous trip.
our contact from this travel company was personable but frustrating. We did not have in country flight tickets until 7:30 or so the night before because we would email and ask for them therefore, we... Read more
Fantastic customer service from start to finish!!! My Travel planner was very knowledgeable about the areas I was travelling in. He was helpful with ideas and prompt feedback on all of my questions throughout my travel planning. A travel specialist kept in communication while I was travelling. They added extra... Read more
The travel planners were great to work with. They made this a totally stress-free vacation. We were picked up at every airport and taken to our hotel. We were picked up for every tour and deposited back at our hotel afterwards. The tours were of high quality and the guides were fantastic! We were provided with all... Read more
We flew into Buenos Aires, then to Patagonis and out of Santiago. We were very happy with this travel company. Our travel planner was great, very responsive and full of good suggestions. We had numerous questions and he was readily available and provided us with alternative itineraries when asked. He booked our... Read more
The trip was fabulous. The travel designer and his staff at this tour company were the reason why. They were responsive from start to finish, helping us tailor and experience just the trip we had hoped for. At the outset, we dealt with our travel designer directly. He listened carefully and made great suggestions... Read more
We had a fantastic trip and a wonderful experience! All of our guides were great and spoke really good English. The transfers between airports and hotels were seamless and the flights were coordinated perfectly. Our agent from this South American travel company even switched one of our tour days because he... Read more
At first, we were skeptical about hiring a travel agency to help us with our travel plans, but from the beginning, our agents helped us become confident in our decision to use them. They handled everything, and with style. Every hotel was impeccable except for one. Every tour guide was knowledgeable and kind. ... Read more
Our travel agent and her associates were outstanding. She worked long hours with us to help us develop our itinerary. She was patient in answering our questions and always willing to change things per our desires as our plans developed. We went to several countries in South America over a four week period and our... Read more
This travel agency was excellent. At all times before and during the trip their staff was in communication with our trip.They guided us completely thru the organization of the trip and were most helpful with ideas and reservations of restaurants.
Note that this was our 3rd trip (within the last year)... Read more
We want to thank the superb team at this travel company for their wonderful guidance and support on our recent trip to Patagonia. And thanks to Zicasso for putting us in touch with this company! We felt very well taken care of. While on the trip, our travel company was available 24/7. Any questions were... Read more
The company and the trip planner were polite and listened to what we wanted and worked on it to get it right. The hotels we stayed were unique and we had opportunities to meet a variety of travelers along the way. All connections were seamless and it was nice to have all the details taken care of without being... Read more
We have never used a travel agency to book vacations in the past. After this trip, we will never book on our own again! Everything was wonderfully organized and planned out for us (including tours, transfers, flights), so we never had to worry about a thing. The travel representative and the travel company were... Read more
The travel planner with this travel team did an amazing job planning our 3 week trip to the Galapagos, Cloud Forest, Rain Forest and Easter Island. These are all very unique and amazing places and each adventure was thrilling. The only thing we needed to know was that we needed more cash than we realized. We were... Read more
Overall, they did a great job. However, I do have a few critiques. First, I wish they had explained the weather for excursions. For example, the geysers in Atacama were freezing. We needed much heavier gear than we were carrying also they should warn that these excursions are at a high altitude. There also... Read more
Excellent service. We were very pleased with the agent who helped us plan this wonderful trip. She was very informative, efficient and eager to please us. The trip was well organized, and provided great value for the money. All the drivers and especially the guides were polite, helpful and so knowledgeable. We are... Read more
This tour company was an amazing group to work with for our trip planning and organizing. Our trip planner clicked with me right away when I told her what we were hoping to see/do during our trip and paid attention to details like planning our stargazing during the New Moon. Booking with this tour company was... Read more
We had a fantastic Holiday in Chile, Argentina and Brazil. Our travel agency have been providing exquisite service in all situations starting with the planning of the trip suggesting tours, hotels, etc. The information package provided as well as the assistance provided during our travel; boarding Card delivery,... Read more
This was our first time using a travel agent for all land services - hotel, tours, car/bus transportation. It worked out very well because we had no time to plan it. Our travel agency did a good job helping us select hotels and tours. We stayed in good locations from where we can explore on the days when we did not... Read more
Our agent became our friend. We had many airplane flights and hotels to coordinate, and he did it absolutely flawlessly. We were met at every arrival with a smiling driver holding a sign with our name. Our hotels were excellent and our agent also arranged for guides when we were in Buenos Aries and Santiago. Both... Read more
Our travel agency organized our 18 day trip in November 2015 to Chile and Argentina. My wife and I traveled usually with a driver and a guide often in a private vehicle. We crossed the border 4 times starting in Santiago and ending in Torres del Paine. We had an outstanding time!
This travel agent was extremely helpful. I have a friend from Santiago and I did all the preliminary research before contacting Zicasso. I had used Zicasso several times before and was pleased with their recommendations. They gave me the name of 2 companies to help me out. I decided on this company and started... Read more
This agent and his company are simply outstanding in every way. Whenever people are exceptional at their profession, it's because they love what they do, and it's clear that this agent truly loves South America, and wants to share that love with discerning travelers.
During the year-long process of planning... Read more
This was my first time using a travel agency, so I was a bit nervous at first because the company is based in South America and I am in the U.S.. To ease my nervousness, I scoured the internet for other user reviews to make sure the other customers also had good experiences with this travel agency. (From... Read more
We loved our trip! This travel company was so easy to work with, and they did a wonderful job customizing our trip to match exactly the type of experiences we were looking for given the timeframe we had. They were professional and consistently responded to all of our inquiries in a timely manner, including while we... Read more
Overall, our trip to Chile was fantastic. Every hotel exceeded our expectations and our guided tours were excellent. The private guides, especially, were informative and open to our questions and preferences. On the recommendation of our guides, we enjoyed excellent restaurants. We splurged to stay at two of... Read more
This travel agency was very accommodating in planning our trip to South America. They followed our wants and budget and were able to plan a great trip for us. They were quick to respond and adjust the itinerary based on our suggestions. Our agency was also very helpful with informing us what we would be required... Read more
We just returned from a wonderful trip to Chile (Santiago and Valparaiso), Easter Island and Argentina (Buenos Aires and surrounding) that was perfectly planned by our travel agent. We are a family a four with two tweens so needed travel to fit all of our needs. Our agent was responsive in the planning process,... Read more
Our travel company did an outstanding job - from all the pre-planning, to making changes that we needed, to providing excellent service while we were on the trip. We had many transfers and many guides and drivers - and everyone of them showed up on time, prepared to offer us excellent service. They had some... Read more
We had a 19 day trip to Argentina and Chile. It was wonderful and exciting and very different. Our travel company was there at every location, they greeted us at the airports and picked us up no matter where we went. they were on time and very friendly and courteous. And when we changed plans in the middle of... Read more
My trip was incredible, and I have this travel agency to thank. As a first-time solo traveler heading to multiple destinations in Argentina and Chile and knowing very little Spanish, I wanted to make sure that all details were handled so I would not have to worry about anything. Every transfer, weather it was a... Read more
Trip was absolutely wonderful. Iguazú Falls, glaciers in Patagonia, seeing the lakes and volcanoes were the highlights of our trip. We stayed in some of the best properties and the boutique hotels that we stayed in were not so good in terms of overall cleanliness and general upkeep of the hotel. The baggage rules... Read more
Many aspects of the trip were enjoyable. Our local guides were attentive, knowledgeable, and on time. The locations we visited met our expectations. That being said, here's why we are only awarding three stars. The airport pick up times were either late or the times were changed, and the pick up in Buenos Aires... Read more
To sum it up, this Patagonia trip will be one of my most memorable trips with all the travel we have done in the world. It really exceeded my expectations, the travel planner and his team have done an incredible job for us. It was a worry free trip, every destination we reached there was someone waiting for us took... Read more
We made with the travel company a fantastic family trip to Patagonia, Chile & Argentina, from Dec 21st to Jan 3d, the 6 of us. Torres del Paine, El Calafate, Ushuaia, Buenos Aires ... a dream turned true thanks to the travel company.
Based on the contacts offered through Zicasso, we choosed quickly the... Read more
Overall, we had a wonderful trip to Chile. This tour company was very helpful in helping in providing us information and helping us with the planning stages of our trip. They were very informative and were able to help us plan a trip that was the best fit for our group and interests. During our trip, we had to... Read more
Our overall experience was great. Our family group went from 17 - 79 years old, so we booked 2 types of tours, according to physical condition. Both were excellent! The guides and drivers were very nice & friendly and knew what they were doing. My contact with my handler was excellent, responding immediately to... Read more
This is definitely the best trip in my life. I loved every part of it. Our agent was fantastic. She was very attentive during the entire process. She gave us helpful and honest advice. She would respond to our numerous e-mails and request promptly. We had a very minor issue where the pick up shuttle... Read more
I had a great time visiting South America earlier this month. My travel planner (owner) did an excellent job providing me with a complete itinerary to start the trip and remaining available via text throughout my two weeks. There were a few things that could have been taken care of differently. I had to pay for my... Read more
Most part of the trip went smoothly, with exception of the pickup at Easter Island. We waited for about half an hour without finding a sign for us. We called and texted our assigned contact at this travel company. There was something happened between the the agent's Chilean branch and the local agent on the island. ... Read more
OUR TRIP WAS AMAZING! WE VISITED ARGENTINA AND CHILE FOR TWO WEEKS AND IT WAS INCREDIBLE. BOTH COUNTRIES ARE BEAUTIFUL AND ARE QUITE DISTINCT. WE STARTED IN BUENOS AIRES AND OUR TOUR GUIDE AND DRIVER WERE EXCELLENT.
OUR GUIDE WAS EXCEPTIONAL AND WELL VERSED IN HISTORY/ART HISTORY WHICH REALLY ADDED TO OUR... Read more
We wanted to visit 3 very different parts of Chile- Easter Island, Patagonia,and Atacama. The trip was a challenge to arrange since needed to take 8 flights within Chile.
Alejandro worked with us on our requests and gave us 3 proposals with different prices to choose from. Same itinerary, but different accommodations... Read more
Travel can be unpredictable and putting yourself in the hands of strangers is a little scary. But from the first contact I had with our trip planner and and this tour company I felt things were going to be fine. He has extensive experience with Argentina and Chile and he was full of fantastic ideas. We had some... Read more
My wife and I recently returned from 3+ weeks in Chile and Argentina. We started in the Atacama Desert area of Northern Chile, (staying at an all-inclusive), then on to Torres del Paine (staying at the Atacama's sister hotel), then to Estancia Christina, then to El Calafate (staying at a chateau), then to El... Read more
Vacan! Wow! Our travel agency provided a first-class experience from our first to concluding contact. We started with outlining our travel plans – places, types of activities, room preferences, and cost. Our travel planner was spot on with his first draft itinerary. We fine-tuned it over five drafts. What... Read more
We really enjoyed our trip to Argentina (Buenos Aires and Mendoza area wine country) and Chile (Santiago, Valparaiso and nearby wine country). Great boutique hotels, mostly very good local tours. Our agent at this South American travel company was very responsive and helpful in planning our trip. Her suggestions... Read more
Excellent dealing with this agent and the tour companies associated with us on the various trips. Highlights were the quick responses between the company and I, great tour itinerary that saw us really enjoying our time in the countries each and every day, the tour guides were like good friends and we didn't feel... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.