Although our trip was wonderful, the first few days were quite rough and without the customer service provided by the travel company, it would have been a disaster. We experienced both a wildcat strike of the airline and then a day of delays due to thunderstorms. The travel representative was in constant contact... Read more
We just returned home from a two week trip to Chile and had the most amazing time of our lives!
My husband and I could not have been happier with our experience working with the travel agency. We have done a lot of travel and used many travel agencies but the travel agency was beyond our expectation.
The individuals with whom we worked at the travel company were very nice and responsive and it is overall a good and reputable provider who could stand to learn a few things. All sub-providers were prompt and waiting for us without a hitch. We found all guides and drivers to be extremely friendly and personable,... Read more
Our trip to Chile was planned by the travel company. Everything was perfect. The travel specialist were there every step of the way, answering questions and just touching base with us as we traveled through Chile. Each time we arrived at a new destination we were met with a lovely bottle of Chilean wine, fruit,... Read more
We cannot express how much we enjoyed this trip. It exceeded every expectation we had. This travel agency is a remarkable travel company that met every request for the type of trip we wanted. We loved the fact that they recommended an itinerary and we were able to modify until we came up with the perfect... Read more
Wonderful! Just outstanding!! Couldn't have asked for anything better! Our travel agent was checking on us every day. Felt very secure and comfortable that he had attention to detail on our trip. Read more
Trip was absolutely wonderful. Iguazú Falls, glaciers in Patagonia, seeing the lakes and volcanoes were the highlights of our trip. We stayed in some of the best properties and the boutique hotels that we stayed in were not so good in terms of overall cleanliness and general upkeep of the hotel. The baggage rules... Read more
This travel agency really listened to me and delivered exactly what we wanted. I am not like most, I like to do a lot of research and ask a lot of questions. They were responsive and knowledgeable. Read more
This trip was amazing! And the service from the travel company was top notch! We had a small inconvenience with one of our in country flights and our travel specialist was available and able to help us locate someone in the airport to get the issue resolved! The itinerary was perfectly planned and the... Read more
Amazing trip to Santiago, Valparaiso, Torres del Paine, cruise through Tierra del Fuego, Iguazu Falls and 4 nights in Buenos Aires. Stayed at Patagonia Camp and on cruise both of which were extremely accommodating to different levels of outdoor experience. The cruise folk were just amazing; could not imagine... Read more
Second time using Zicasso to create a vacation. Overall, enjoyed our experience. 3 out of the 4 hotel choices were outstanding, the problem with the fourth was the hotel's water which was not potable and had an odor.
Separate tours: Wine tour - outstanding. Santiago city tour, not. Santiago tour guide... Read more
We have traveled extensively and have never enjoyed better service than what was provided by our travel planner at this travel company. Our planner is extremely knowledgeable about the destinations and the properties in Chile, very responsive, and dedicated to providing his customer with a flawless and fantastic... Read more
My trip was incredible, and I have this travel agency to thank. As a first-time solo traveler heading to multiple destinations in Argentina and Chile and knowing very little Spanish, I wanted to make sure that all details were handled so I would not have to worry about anything. Every transfer, weather it was a... Read more
Many aspects of the trip were enjoyable. Our local guides were attentive, knowledgeable, and on time. The locations we visited met our expectations. That being said, here's why we are only awarding three stars. The airport pick up times were either late or the times were changed, and the pick up in Buenos Aires... Read more
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