Everything worked smoothly. From the very beginning they suggested an itinerary that they felt would allow us to have the type of experiences we desired. They listened to what we wished to do and as a result their suggestions helped us to get the itinerary that matched our desires. We really appreciated that all the... Read more
The travel team at this travel agency were extremely professional and creative in their support of our goals. We went into the process with ideas of what we wanted to do, and emerged with a beautifully crafted itinerary that exceeded all of our expectations. When one of our flights got canceled last minute, an agent... Read more
This was a trip of a lifetime. Everything was taken care of with no glitches. Trip was originally scheduled for April 2020 but because off COVID we had to reschedule twice. The travel agency tirelessly worked to rebook all of the hotels, lodges, and activities. Every hotel/lodge was terrific. I loved working with... Read more
Making arrangements for our 2020 trip to Southern Africa was much easier than expected. We were happy to deal with a local organization and local people, after reviewing the websites for the major consolidators and their pre-packaged itineraries. Our travel planner reached out to us - during the awake hours in our... Read more
Wonderful trip, wonderful service in planning the trip! Great recommendations and targeted insights to make the safari experience live up to expectations, appreciated the first hand experience of agency. The logistics organised by them ran like clockwork. Read more
Our two weeks in Zimbabwe and Botswana gave us memory for a lifetime. The trip planner and his team did a terrific job orchestrating a dream vacation and were available before and during the trip to make sure that we had the best time ever. We would not hesitate one second to reach out to them for our next African... Read more
The trip was amazing. The itinerary covered everything we’d want to do and see, lodge selections are awesome, transportation arrangements were flawless. Both travel designers are very responsive to our requests. Read more
All of the three legs of the trip presented us with their own unique experiences and we were not disappointed by any of them. We would like to express our heartfelt thanks to our travel planner for putting together this complicated trip which we will never forget. Her planning and follow up were both meticulous... Read more
I found this company an extraordinary company. Our travel specialist worked with us to plan every aspect of our travels with deep consideration for all of our requests and questions. Communication was always easy and response time to emails and phone calls was almost immediate. We couldn't have had a more considerate... Read more
We planned this trip for 5 weeks and it was truly a trip of a lifetime. Our travel specialist and the company were a pleasure to work with and they really planned perfectly according to our discussions about what we liked when it comes to travel. Our travel specialists were very accessible and very communicative at... Read more
We had a trip for 14 that was blended with a wedding in South Africa. Our travel specialist at the company was able to accommodate our various schedules when we needed her and also let us self book when that was more appropriate. She also helped when others were going in different directions. She gave us many... Read more
The trip planner from this tour company did an excellent job of planning our trip for us. She spent time on the phone and through email getting to now us in advance of planning the trip and she clearly listened to who we were and what type of experience we were looking for. She provided a wonderful itinerary with... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.