Overall, this was a most enjoyable experience. However, it was not the best experience I've had with a travel agent. We used a Zicasso recommended company last fall had were extremely satisfied. This time right from the start, booking with this travel agency seemed to be a struggle. First I was told that I would... Read more
My wife and I and another couple asked this European travel company to plan a trip for us to Berlin, Prague, Vienna and Budapest, with a stop in Cesky Krumlov and a separate visit by our friends to the High Tatras and Krakow. With the exception of a coupe of glitches in Berlin (the hotel, while very nice, was not... Read more
Very satisfied. with just a few suggestions for improved service. They had to make many, many, arrangements and they all went off without a problem except in one case, where the hotel/apartment did not know that the travel company handles all the transfers and has paid for them in advance. Read more
I have never a seen a company that goes above and beyond like this European travel agency. It are a pleasure to work with our agent to plan our trip. They planned a customized trip based on our preferences and providing constant contact and assistance whenever we needed it throughout the trip. Every detail was... Read more
We had wonderful time on our trip to Budapest, Vienna and Prague. Talked to our travel agents several times in the planning process. They put together an amazing trip for us. Easy to work with and very knowledgeable with regard to the region. The hotels were all in a great location and very comfortable. Read more
We often make our travel arrangements directly, but were running out of time when we came to Zicasso for help about 5 weeks before we wanted to depart for Croatia. Our travel agent was very responsive and helpful in finding our international flights and putting together an itinerary on short notice - we finalized... Read more
Very good travel planning. Great hotel recommendations. Detailed information on travel plans and options for each destination. Set up drivers for transportation - both locally and for travel between cities. Arranged local tour guides for walking tours and local sightseeing. Provided a phone for local calls. Read more
This Austria, Czech Republic, Hungary, and Slovakia tour company was fabulous. They really listened to where I wanted to stay (in very good boutique hotels in Old Town near major attractions and restaurants), and arranged good cars and drivers between cities so we could add another town or city enroute from Prague to... Read more
The trip was amazing! There were a few snags along the trip, but that's to be expected when traveling internationally. This Europe travel agency got us on some great tours and they were able to refund a couple of tours that we missed or were cancelled due to weather. Using a travel company made things SO much easier... Read more
We had a great time. The travel company did an excellent job of selecting hotels that were affordable, but also well-located, clean and welcoming. The train schedules were just what we wanted and it was great to be able to just show up, board the train, find our reserved seats and enjoy the journey. The only... Read more
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