We enjoyed this travel much. Most guides were punctual, kind and resourceful. Hotels were satisfactory. There was, however, one note I want to leave with you. In Vienna, the walking tour was, in our opinion, disastrous. It was superfluous and we thought that we could do better without a guide. Besides, the guide spent... Read more
The trip was planned very efficiently so that we spent minimal time on travel. I was happy with all the hotels and drivers. Tr website is superb and made it easy to organize my trip. Each traveler gets a personalized section of the website. Read more
The trip planners of the travel company listened to what was important to us and designed and delivered on an itinerary that exceeded our expectations! The tours and guides were excellent, travel between cities pleasant and informative and our desire for quirky boutique lodging was definitely met. Read more
Absolutely fabulous.......this travel company was truly the best. From our planning of the trip, to their organization and greeting us with our “bible” of our 17- 18 days when we arrived with inserts containing maps, vouchers, etc and an iPhone to stay in touch with them, to our guides, in particular our guide in... Read more
Review by K U This travel company was very responsive and provided very good service - we had a wonderful trip. What was especially helpful was the smooth logistical support. Since we were a group of four, we had the use of a private van and a driver from one city/country to the next. The company's... Read more
This travel team could not have been better to work with! Our trip planner and the team were so great and helpful the entire step of the way. We will definitely be using this travel team again. The prices of travel were also very affordable for 12 days in Europe. Read more
Our travel specialists were wonderful in making last minutes changes to our trip. We cannot thank them enough. They made our trip very special. We had access to parts of museums and places that we would have had great difficulty doing on our own. It was a fascinating trip for us. Arrangements were nearly flawless... Read more
Our trip to Germany and Austria was amazing. The travel planners took excellent care and attention to planning and executing every detail. They were easy to talk to, very patient with our itinerary updates and we are very happy with their service. Every tour guide and transfer was on time and very... Read more
I would give everyone we worked with 5 stars for service. I would also give them a 5 star rating for planning, connectivity and tour guides. I gave them a 4 star rating only because I would have liked to have had better accommodations and don't feel I had adequate information to have upgraded and paid the difference... Read more
The travel company was very attentive to our interests/requests and provided us with a tailored website of our trip with valuable information for each city. We were also assigned a European contact during our entire trip, who met us at our initial destination. Our contact provided us with a printed itinerary, all our... Read more
This was less than I expected for the price based on previous trips we have taken with other travel companies. The tours were superficial and did not include entry into many locations we would like to have seen. Also, the logistics were not so great. One guide was 45 minutes late and we were left to find our way back... Read more
This is our third time using Zicasso. Let's say that the 3rd time was not a charm. From the beginning, the travel agent was not as responsive as our previous ones from Zicasso. This should’ve been a clue but we tried to give the agent the benefit of the doubt.
Our great memories are now tainted with the bad... Read more
We cannot heap enough praise on the travel company, both in the US and their local representative in Poland. The planning phase was easy and fun. We found it especially helpful to see the locations of the proposed accommodations on a city map before making our selections. Every event, every guide, every ticket and... Read more
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