Fabulous trip. Tour company owner was very patient during the trip planning process. Since we had a sixteen hour time difference , he made a great effort to call when it was convenient for us. The tour company recognizes they are in a service industry, and want to provide a top quality service.
Our agent did an incredible job of setting us up with a wonderful trip to Australia, New Zealand, and Fiji. The first time we spoke we gave her a general idea of what we wanted to see and do. She sent an itinerary, we spoke again and made adjustments to that itinerary, and next thing we knew, it was a perfect plan... Read more
The trip was fabulous. We had a great mix of activities and sightseeing, the accommodations were wonderful, the communications were perfect. You took what we were looking for in broad terms and put together a perfect vacation. Read more
Our travel specialist is simply the best. She helped us to plan an excellent trip and made sure that all of our hotels and tour operators knew we were coming. Our trip was to Australia during the devastating bush fires. Our travel specialist monitored our trip and made sure our travels were not affected. When the... Read more
Our travel specialist with the company was awesome to work with. She developed a very detailed itinerary for a month long trip to both New Zealand and Australia. She made many changes along the way to accommodate the desires of my wife and I. I have already recommended them to several friends. Read more
We were absolutely thrilled with our trip. It was a trip of a lifetime--so many fantastic memories we created over the last month. We met some really wonderful people, as well, and are even starting to plan a return visit to NZ in the future. Working with Zicasso then this travel company has been a truly... Read more
I arranged a trip to Australia in January 2020 with the trip planner at this tour company. We built the trip around a pre-booked cruise on RCCL to New Zealand. The flights, limos and hotels all worked well. We had four excursions, two each in Sydney and Melbourne, which added greatly to our visit. I isnsisted on... Read more
Worked with our travel designer at this company and she was amazing. I a m a busy surgeon and booked this trip with short notice and told her my son's wises to do within a short visit to Australia . Despite only having a week to spend we saw Melbourne, the Australian Open, the Gold coast at Byron Bay, and Sydney. ... Read more
This travel team was a great choice for us on our first major trip after retirement to Australia. They helped us create a great itinerary and held our hands all the way before, during and after the trip. I would highly recommend them and we plan to use them again if we go to New Zealand. Bill Read more
Our agent took the time to understand and develop the trip we wanted to Australia. The only snag we hit was when the hotel in Kingscote was destroyed by a fire one week prior to the start of our trip. Our agent suggested what turned into a wonderful alternative in the Barossa Valley. While we seemed to visit many... Read more
Trip of a lifetime and we could not have done it with our travel designer from this travel agency. Every stay was unique and every excursion hit the mark. The designer was creative in her itinerary for us and she was very accessible even on our trip. We were in New Zealand and very concerned about going to Australia... Read more
The trip planner artfully managed every detail of our trip and, as a result, we did not have one issue. She handled our flights, transportation to a from hotels and excursions, and seamlessly ordered the tickets to the excursions for our group of 7. She listened to our needs, made recommendations and answered... Read more
We are experienced travelers and have been all over the world but never to Australia and New Zealand. it was unusual for us to rely so heavily on this kind of assistance, but we had very little time and knew very little about where to go and what to do. Our travel specialist was responsive, expeditious in her plans... Read more
Wonderful trip, wonderful service in planning the trip! Great recommendations and targeted insights to make the safari experience live up to expectations, appreciated the first hand experience of agency. The logistics organised by them ran like clockwork. Read more
Our travel planner was outstanding- worked with me to come up with an itinerary that was perfect for us. The food and accommodations were excellent. Our guide was ill with an upper respiratory infection and we felt he provided minimal effort. We also got an upper respiratory infection when we returned home. Would... Read more
Wonderful trip and fantastic travel company. We avoided all the drama and horror stories we heard about from other travelers because our in-country experts set up our itinerary well in advance and had everything in place. Every accommodation was great, the pace of the trip was perfect, and the experiences were... Read more
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