Shelly answered all questions and concerns on all aspects of our trip. Everything ran like clockwork, from airport transfers to tours. Also got us great fares on Hawaiin Air, which I had no idea they even flew to Australia. Read more
We had a fantastic trip which was all organized at fairly short notice. The hotels were just what we requested and worked perfectly for us. It was great having a representative over there with an emergency number to call so that when the car rental company didn't have the requisite papers they could be faxed within a... Read more
Good job all round. Shelley did an awesome job. She made the process easy. Some small issues but generally good. When renting cars it would be nice if I didn't have to pay for insurance when my platinum credit card covers it. There was no way to change the rental contract at the time costing me over 50 bucks. Can... Read more
This Australia travel agency - and our consultant Candice, were great to work with. We were not easy clients, constantly making changes and she easily adapted. Was our first time using a travel company and would not hesitate to use them or recommend them, especially for a trip to Australia.
We did fly premium... Read more
We could not have asked for better service from this New Zealand/Australia travel agency. We especially want to thank Sharon. She handled everything for us. every time we needed something, were to take a tour, needed a transfer, it was there. No wait no fuss. If we needed it, it was there, She.anticipated our every... Read more
Could not be more pleased with Jillian and this Australia/New Zealand travel company. When I first decided on taking this trip I asked a few travel agents to submit some suggestions. Most responded with very general ideas. Jillian came back with a detailed plan that covered all the things I was interested in doing... Read more
A wonderful itinerary with the right mix of locations, good number of days at each spot, perfect activities, on-ground logistics were all great. Only snafu was a very poorly handled trip insurance situation by the travel agent (we booked trip and bought policy after being assured in emails and on the phone that we... Read more
Joanne at this Australia/New Zealand travel agency did a wonderful, patient job of getting the trip together. The accommodations have all been okay, the tours she arranged were terrific, and generally I think they did a great job. Joanne was responsive both by phone and email when any hiccup occurred. We haven't... Read more
overall very smooth and enjoyable...just the one hiccup with flight scheduling that caused us to have a layover we were not suppose to have and getting in touch with our coach to have changed times and that was annoying but it all ended up okay. Read more
My traveling partner and I had neither the time or ability to really plan the trip so we were very dependent on this Australia travel agency and the agent, Shelley, to decide where we should go, how long we should stay at each location and what we should do. She did a great job both with the choices of where to go... Read more
The itinerary as prepared by the travel company worked out as given. We did have to skip some prepaid meals due to bad weather and closed roads. The travel company has returned our payments for those. Read more
Overall, this Australia travel agency was wonderful as a travel company but I wouldn't rave about their sister company which made arrangements for us in Australia. We loved all of the things we did but the other company failed to provide us with driving directions for our trip from melbourne to adelaide so we had... Read more
Shelley did an excellent job working out a do-able itinerary that would allow us to see the country and not feel rushed. We had several days laid out for leisure and interspliced those with day trips. While preparing the trip, Shelley was quick to respond to all of my questions, no matter how repetitive or inane, and... Read more
The Australia travel agent did an outstanding job for us. We planned an individual complicated 3 week trip. It took over 50 emails involving 4 of us and she stayed calm and on top of things throughout. We could not have asked for more. Read more
We had not been aware that a service such as Zicasso existed. We got two exciting bids, and selected the one that had more components and yet cost less. Shelley at this Australia travel agency was very easy to work with and accommodated the few changes we decided to make. We wouldn't hesitate to recommend this... Read more
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