Diane did a wonderful job at listening to what I wanted to do on this surprise trip form my wife. She matched excursion, accommodations and timing to create a wonderful experience. The results was a positively wonderful vacation experience which will be remembered for a lifetime.
I used Zicasso to find a travel agent for a trip to Australia and New Zealand after reading about the company in Travel & Leisure magazine. Only two travel agents responded to my request, and one sent a rote itinerary that showed little thought or imagination. The second agency was great! Karen, the agent,... Read more
Our trip was fabulous, hotels were incredible, locations were perfect, excursions were exactly what we hoped for, and every flight and transfer went without a hitch. Our vacation was the perfect balance of planned excursions and free time. PERFECT!
Before deciding to go with a travel agency, we spent a lot of time doing our own research on what we wanted to do while in New Zealand and Australia. Planning an 18 day trip to countries you've never been can be quite overwhelming, which is why we sought out a travel agency to assist us. A travel agent from our... Read more
We went through several iterations of planning a trip to Sydney and New Zealand with the tour company. Our agent was friendly, patient and knowledgeable. We wanted a camping experience in New Zealand and she integrated that with tour bookings and an itinerary that was perfect. The Australia and New Zealand tour... Read more
Due to our age, my wife and I wanted to plan and experience a "once-in-a-lifetime" vacation while we are still able to enjoy it. We started by contacting Zicasso in early March 2013 if I remember correctly. 2 companies responded. A co-owner of a competing company responded, made many promises, and failed to meet... Read more
This was our first time using a travel agency and it was a very positive experience. Our agent helped us plan a wonderful 5-week trip to Australia and Fiji. She was always prompt in responding to all our many questions and requests either by phone or by email. All the tours she arranged were excellent with... Read more
The travel company listened to our desires for our Australian trip and then exceeded all of our expectations! The trip put us in the cities we wanted to see on our own schedule. The individual tours allowed us to see all of the important sites and the air travel was expertly scheduled to allow for flight delays. We... Read more
Sheila did exactly what I wanted- she listened to our interests, picked some excellent options for us, and then worked with me to tailor the 14 day plan to our maximum benefit. She is very knowledgeable about the whole of New Zealand, and I would not hesitate to use their services again.
Our trip to Australia was a trip of a lifetime and it exceeded all our expectation thanks to our travel agent from the Australia tour company. Our agent worked with us tirelessly for months to customize a package to fit our needs and our budget. Our trip consisted of 10 airline flights, 8 shuttle transfers, 7... Read more
Thanks to our travel agent, we were treated extra special everywhere we went. Every tour operator and hotel knew we were on our honeymoon and did a little something romantic just for us. It was either flower petals on the beds, and nice picture spot together, or a candle lit picnic.
Wonderful! The whole trip went off as planned without a hitch. Attention to detail was paid and it was as if we had a tour director with us for every event. There were a great variety of activities, and many active days where we were hiking, kayaking, riding in a jet boat and other boating days. Read more
This Australia and New Zealand travel company and Lisa in particular were outstanding to work with and she developed an unbelievable 7 week trip for us. Every connection, every flight, every excursion, every hotel/B&B reservation went off without a single problem.
We cannot say enough good things about... Read more
Doing a trip-of-a-lifetime at the last minute (especially being very sick and arranging during the holidays) must be the craziest thing we've ever done! Thanks to Zicasso, these Australia and New Zealand travel specialists, and our agent, it was also one of the absolute best things we've ever done! They didn't miss... Read more
The trip was intended as a "trip of a lifetime" and it turned out to be just that--a fantastic adventure thru three countries. The travel company that we used thru Zicasso was this Australia tour operator and they arranged the Australia portion. They understood the challenge and did not disappoint. The air travel... Read more
Karen from the travel company could not have been more helpful. After spending much time talking to us, she personalized our trip to fit our interests and age! She really made us feel like she cared about providing a special time for us. We felt she "had our back" and would help if any problems occurred, which was... Read more
OMG! We had the BEST time! I had my list of things I wanted to do and 6 days to do them in. Jennifer, our Australia and Fiji travel agent, put it together and we had a BLAST! It was perfect! The tours and side trips we did were with guides that really cared about our needs and knew an incredible amount about what... Read more
Trusted Reviews of Travel Agencies & Tour Operators
Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review.
Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. To ensure that they continue to deliver the best quality and value, we will discontinue a company's participation on Zicasso if its average review rating falls below 4.25 stars (out of 5), after six reviews.