He was very attentive prior to his selection as travel agent as well as during the booking process. I don't think he understood the level of travel we expect. The Bad: 1) Too long in Melbourne. 2) From Melbourne to Kangaroo Island took 2 full days of driving with nothing to see along the way. We... Read more
We worked with our trip planner, and she was amazing. We (mistakenly) told her that we wanted to see and do as much as possible. We were delighted with the itinerary, however it left two seniors with 145 birthdays between us exhausted! We had asked for it! There were things we should have changed, due only to... Read more
We loved the customization of the vacation. The travel agency we were referred to specialized in the countries we were going to. They worked with us, going multiple revisions to get the experiences, hotels and price we wanted. Read more
Excellent communication with the travel specialist. Wonderful choice of excursions for us based on only a couple of conversations. Excellent accommodations, with the exception of one location. Great pace, hit many highlights of Sydney, Uluru, Great Barrier Reef, and Melbourne in eleven days with most nights free to... Read more
We had a wonderful trip to Australia with our travel company's assistance. Everything worked the way it was supposed to. Our hotels were good, our tours were excellent and all of our connections, including flights, were on time and where we expected them to be. During the planning process and when we wanted to make... Read more
Excellent trip down under! We couldn't be happier with our amazing trip! Everything was planned well, communication with our trip planner was great! They even have an app that explains everything about our daily activities! Very impressed! Read more
Everything flowed seamlessly with this trip. The suggestions we received were spot on for what we wanted to see and do, transportation was on time and prepaid sightseeing worked perfectly. Overall, very satisfied with the value received. Read more
Agent listened and carefully curated an amazing trip that fit our needs perfectly. They also closely watched our flights and were able to rebook us on one of our flights that had been cancelled before we even realized the need to do so. They are the best travel agency I've worked with in the last 30 years. Read more
Our 23-day visit to Australia and New Zealand in April '19 was awesome! Everything went as planned except for lost baggage in Queenstown and a missed flight connection in Auckland; both due to flight delays & short scheduled layovers between flights. As a result, we spent three days in Queenstown without... Read more
Our travel specialist did such an amazing job! She was so patient with me as we worked endless hours on developing the tour of a lifetime!! It paid off - We had the most relaxing first days in Moorea, celebrating that we were on vacation and relaxing out of our work modes into our vacation modes, and easing into... Read more
The travel company and especially our travel specialist, who worked with us, did a fantastic job. She chose great hotels that were in our price bracket and terrific tours with interesting, and sometimes humorous tour guides. The tours had iconic sights to see, as in Sydney, beautiful nature walks such as rain... Read more
We experienced itinerary issues and lost a day’s experience in Sydney. It was a tour we were really excited about. There were also problems with our hotel booking. We had to call the Australia contact twice. The agent’s customer service recovery was appreciated but did not make up for the lost opportunity to see... Read more
I cannot say enough about my family trip to Australia and the services that this travel team provided. IT WAS TOP NOTCH, PROFESSIONAL, and a FANTASTIC EXPERIENCE. Everything from the airline services, traveling to Port Douglas and Sydney made this family trip truly an inspiration for years to come for my wife, 2... Read more
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