Unfortunately our guide in Hanoi was not good. He was not experienced enough to add value to our trip and the food tour especially was not well thought out. We did not enjoy our stay in Hanoi, I don’t know if it’s because we didn’t have the value of a great guide to reveal its greatness or the air pollution wore us out.
we also objected to being taken to the airport in Danang 3.5 hours before our domestic flight to Hanoi. We had a short visit in Hoi An and would have much preferred to spend more time in Hoi An (or anywhere frankly that wasn’t inside the airport) than killing so much time in the airport. Each day in country was so precious and we feel like that was a wasted day...that could have been avoided.
TRAVEL COMPANY COMMENTS
Hope you are doing well there.
Firstly, we would like to thank you so much for your kind patience. We have already checked with our local team and would like to explain further as below. During the trip, our local tried to speak to our valued clients, via phone call and he highly praised that the tour ran seamlessly and the family enjoyed the trip in all destinations. Furthermore, they shared that they had tried lots of Vietnamese Street Food. Plus, the journey in Halong was fabulous with beautifully-decorated cabin and delicous cuisine. Furthermore, the tour guide was so helpful. Unfortunately, we did not receive client’s feedback about the tour guide during their trip in Hanoi. Thus, we truly encourage our clients to bring their concern to our attention when they are travelling with us, so we could have solved this matter thoroughly on spot.
In Central of Vietnam, our local team was unable to reach clients, however, tour guide reported that they loved the tour. They were specially into their Village tour and food tour on Dec 26th. Regarding the walking tour and transfer on Dec 27th, the tour actually supposed to start at 09:00AM and lasted for 02 hours. Normally, our guide presents at hotel around 20 to 30 minutes before the tour to avoid any risk of being late which might be caused by traffic jams, etc. When the tour guide reached the hotel, our clients also were at the hotel’s lobby earlier. Thus, they met with tour guide and decided to start walking tour earlier at 08:30AM. After finishing the tour, our clients did not prefer to visit other places, so the group went straight to the airport and they finally reached there approximately at 11:15AM. Perhaps, there was some misunderstanding in between and we do hope that our clients could understand us regarding this issue and continue being happy with our services.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"We went to Bali for our honeymoon and the team at our travel company worked with us to plan the itinerary that we wanted."
"Found and used Zicasso for our trip to Italy last year. This was our 2nd time using Zicasso, and once again, it was a great...
"[Our travel agency] helped us maximize our days abroad and made each day better than the last!"
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA