We had a great trip and would return to India. It is an amazing country and visitors are most welcome. Our tour company exceeded our expectations for ground logistics, touring itinerary offerings and the quality of lodgings selected. We were extremely impressed by the well-organized airport assistance, ground transportation and the 24/7 availability of a team to make multiple helpful changes along the way -- truly Bespoke! We chose this travel company over firm’s located in the US for their on the ground abilities and we are glad we did. They are part of a 500-person travel company in India. Each day’s offerings of sights and activities was excellent and demonstrated that this travel company listened carefully to our personal interests.. One area of uneven quality for the company was the city guides. The guides in Jaipur and Agra were excellent, the guides in Varanasi and Kathmandu were punctual and informed but language skills were more limited and we had an ill guide for a day in Delhi. (We were disappointed that the company didn’t offer some type of reimbursement or additional amenity to acknowledge the problem.) We should mention that this travel company’s proposal estimate was roughly 15% below rough estimates we received from other companies and, other than the Delhi guide issue, delivered everything promised. We would use them again.
Our stay along the river in Varanasi in the hotel on steps leading into the Ganges was the highlight of many highlights. An evening boat ride for the sundown ceremony and a morning boat ride to watch the morning rituals of cremation and bathing will be with us forever. Among the other many memorable experiences was dinner with a family in Jaipur and a visit to the university art gallery in Varanasi -- things we never would have experienced without this travel company. We also enjoyed two morning walks outside small towns and villages were we were welcomed with smiles and waves. All the hotels selected went beyond our expectations. In addition to the resort in Varanasi, also especially enjoyable was the hotel in Kathmandu (feels like staying in a magical village and the city of Kathmandu right outside the door, feels many miles away), the recently renovated hotel in New Dehli and the hotel in Jaipur. The staffs in all three properties went out of their way to make out stay memorable and we felt confident eating our meals at these hotels. The food at the hotel in Delhi stands out as excellent. The hotel in Kathmandu, without charge, made a refreshing room available before our night flight home
Kathmandu was very interesting but it is a city under great political stress and still recovering from the 2015 earthquake. The people of the city seemed understandably burdened and many historic sights are still being reconstructed. We really enjoyed a sunrise sightseeing flight over the Himalayas but we wish we had spent more time in India.
We thank you so much for submitting the review on Zicasso. We are glad to know that you enjoyed the services of drivers, guides and had a great trip of India and Nepal.
We apologise for the variance of guide quality experienced in cities of Varanasi, Kathmandu. We had offered the most experienced guides in all the places but unfortunately they did not meet your expectations. We have offered the feedback to local offices and asked the guides to improve their communication further. We assure that we shall improve in this area. Regarding, guide in New Delhi he had got a sprain just before your assignment and he did not communicate this to us. As per our communication with the guide, he said that all the sights were covered comfortably by him. But, we also agree that he should have communicated about his health to us. Considering this we have taken action against the guide.
We are glad to know that you found our pricing competitive. We continuously benchmark our prices and services with our competition and negotiate with our suppliers to offer best services at best prices to you.
Our team shall offer a USD 47 per person compensation due to the above inconvenience of guide in Delhi.
We also look forward to welcoming you again in the near future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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