Allocate more time in Tokyo to cover itinerary events. Eliminate one or more temples/shrines in Kyoto (for example Fushimi Inari Shrine). Either add guide for Osaka or eliminate the day in Osaka all together. Incorporate more dining experiences into the itinerary to experience the tastes of Japan.
Travel Company Comments
Dear Mrs. Z,
I wanted to follow up on your comment posted with Zicasso. First of all, I would like to thank you for your positive review and I hope you had a wonderful trip to Japan! I appreciate your feedback regarding both the highlights and some negative experiences.
I strive to provide the best experience for my clients and take negative comments very seriously. I wanted to let you know that I followed up with my operations and we did indeed have you checked into a non-smoking room. Unfortunately, smoking is much more prevalent in Asia and it is often the case that guests will smoke in rooms designated as non-smoking. Typically, we have our guide on hand to mediate any issues with accommodations and we list our head of operations in Kyoto to call in case you needed additional assistance. Since you were exploring Osaka on your own, our head of operations said that he would have been more than happy to speak with the hotel if he was aware of the situation!
We choose high ranking hotels with proven track records to ensure your visit is as comfortable as possible. The issue you raised has our company re-evaluating the hotel in Osaka and pursuing alternative hotels. My mistake may have been in not fully impressing that our staff is always on hand (whether it is a daily guide or our head of operations when you are traveling without one) to mediate any discrepancies between our company's arrangements and that of any third party we work with.
Again, thank you for traveling with us and your review.
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