The trip was over all great. I liked working with our trip planners who were good contacts to have. The back and forth to plan the trip was smooth and the vouchers and itinerary were generally clear.Feedback for improvement1. The Tango dancing was ok, the singing was horrible, the food was like being at a wedding for 300 people. I felt the night would have been much better going to a restaurant with high quality food and maybe seeing a 30 minute tango show. This was what I asked not to do in terms of touristy things. It was so bad, we left early, but couldn't get our driver. They called this travel company but that didn't help. I feel like this should have been refunded, it was that bad.2. The farm was beautiful, but the ride was frustrating, no ability to take picture along the way. The tour was mediocre at best. The horse ride was akin to being on a carousel with live horses waste of money and time. The food was ok. After the tango debacle I asked that we not have any more of these touristy things, yet this was the result. Should have figured out a change. 3. While the itinerary was laid out well, at times it lacked specifics. For example, "pickup at appropriate time" isn't helpful. Since we were taking a bus the schedule had to be known, yet were not told of the 6 am pick-up until 12 hours before. There were not other details as well. The 7+ hour bus ride made no stops, had no food and no toilet paper. The driver telling me "you didn't pay for it with your ticket". This travel company should have told us more, including to bring food and more specifics about what happened along the way.4.It should be clear that the contact isn't there to make changes only for emergencies and questions. Any time I mentioned things there was just excuses, no resolution.
Eco-Camp, Glacier Hiking, Iguazu Falls all great. The guides where good particularly our guide for Iguazu and our guide at the winery. Our driver in Santiago was also excellent. The guide in Buenos Ares was ok, but she was way too talkative.
Explained already. Travel Company CommentsDear David,
I wanted to follow up on your comment posted with Zicasso.
First of all, I would like to thank you for your kind words and positive review. I appreciate your feedback regarding both the highlights and some negative experiences. I strive to provide the best experience for my clients and take negative comments seriously.
I wanted to let you know that I did follow up on the issue of the tango venue and we have been informed that there was no specific problem with the cuisine nor the show that night. We have worked with this venue for many years and unfortunately, this is the first time we received negative feedback. From now on, I will make sure to give passengers the option of dining there.
I'm very glad to hear that you enjoyed our expert guides and that you had a great time doing the Mini-trekking and the hikes at the camp we selected for you. Regarding your transfer from El Calafate to the camp in Patagonia, I´m so sorry to hear we were not clear enough on the description.: this was a 6/7 hour transfer and you crossed customs from Argentina to Chile that day. As I was trying to keep your budget, we included the shared transfers that the hotel offered at a reasonable price.
As soon as we received your concern about this transfer, we immediately made arrangements for a private transfer out from the camp to Punta Arenas, I hope you enjoy that exclusive ride. I will ensure to be more specific for future itineraries. Thank you again for pointing that out.
Regarding the horse ride experience, this ride was not private, however, we made sure you would be part of a small group, and I hope you enjoyed the amazing views of the lakes, mountains and the Perito Moreno Glacier in the distance: One of the most amazing open Patagonian landscapes and horse rides in the area. Again sorry if you expected a private horse ride, I´ll be sure to be more specific with this activity description for future passengers.
Again, thank you for traveling with us and your review. We greatly appreciate your comments.
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