I think i expressed that in my previous responses.
Travel Company Comments
Welcome home, Ronni! We're so glad that you had such a great time in Japan and that everything went smoothly with our transfers, guides and unique cultural experiences. We're certainly disappointed to hear that you didn't care for the more traditional Japanese accommodations though. While we do our best to discuss these types of accommodations with our clients in advance to ensure that expectations are accurate, we do understand that sometimes this is difficult to fully grasp without experiencing it firsthand. As a show of good faith, upon learning about your discontent with the hotel in Kyoto, we did offer to reimburse your group for a second hotel room so that you could have a bit more space and an extra bathroom and hope that you were more comfortable with that set-up. It's unfortunate that the weather did not cooperate and you were not able to see Mt. Fuji during your time in Hakone. Mt. Fuji is notoriously shy and I trust that you can understand that we cannot guarantee views. Thank you again for traveling with us and we're so glad that you enjoyed your time in Japan.
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