Working with Paul and this Peru travel company was marvelous. He listened and had a good grasp of what we were looking for on our recent trip to Peru. He made wonderful suggestions and he asked the right questions i.e. why do you want to visit that city or we can arrange that but do you realize how long it will take to get there and there are no accommodations once you arrive. During the planning stage we had many questions and he was very prompt in responding with detailed answers. Once our itinerary had been set he was helpful in making reservations at restaurants for us.
Our tour guides in each city were great and gave us many different perspectives on a fascinating and complex culture. The guides were always prompt and very professional. The drivers were also excellent.
The first week of our trip was seamless but we did run into a few glitches during the second week. One of the vans we were traveling in broke down but this was handled with only minor delays and by the time we finished the tour a replacement van was waiting for us. We were not so fortunate when our tour bus broke down on the way to Puno. We were not kept appraised of what was happening and the end result was we spent five extra hours on the bus - a four our delay on arrival time and another hour or more that we should have been out of the bus visiting two sites along the way. That ended up being a frustrating and wasted day.
On our next trip to South America we will definitely contact Paul again.
Of course , Machu Picchu was the highlight. But we enjoyed everything. We started in the North in Chiclayo and travelled to Trujillo. We visited Chan Chan and the Sun & Moon Huacas that predate the Incas. We also learned about the Spanish conquests. Cusco was my favorite city and from there were visited the Sacred Valley, Moras and Moray - all fascinating. Next came Machu Picchu and then we were off to Puno and Lake Titicaca. The visit to the reed islands was another highlight for me. The people on the islands were very warm and welcoming and loved sharing their history with us.
I would have to say that everything was memorable - even the broken down bus.
We stayed in two amazing resorts during our trip. I wish we had had more time to enjoy everything these places had to offer i.e. bird watching tours, garden tours, yoga and much more. Next time I would schedule an extra day at the resorts.
We also stayed at Casa Andina Private in Cusco. This is a 5 star hotel but it did not live up to its ratings and I would not stay there again.
There are always more things to see but I thought Paul did a great job putting together our trip and leaving us with a hunger to see more of this wonderful country.
TRAVEL COMPANY COMMENTS:
Thank you for your response and feed-back, it is always important to us to understand how we performed for our clients.
This particular trip was a very exciting one, as it not only took in the Cusco Region, but also the lesser-traveled northern coastline and the south of Peru. I am pleased to hear that overall the trip was a success and that you enjoyed your time in Peru.
I wanted to pick you up on your comments about the mechanical breakdowns that occurred whilst on your trip. It is always disappointing for us to hear of inconveniences caused to our clients whilst they are travelling in Peru. Although we try to maintain the highest levels of quality in our trips, from time to time unforeseen issues do happen. For this we apologize, but know that for future clients we will continue to strive and improve our level of service so these inconveniences don't occur again.
It is worth noting that the second mechanical breakdown you mention (the tour bus) was a problem caused by a third party provider that we used in your trip. This third party company run the tourist bus route from Cusco to Puno. Although we have worked successfully with this provider for several years, recent minor complaints and your complaint have led us to seek a new supplier for this service. We hope the complimentary meals we provided made up for the inconveniences caused.
Thank you for the other nice words in your feed-back. We truly hope that you and your group had a memorable time here in Peru.
Paul - Owner
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