Our European tour company made our first trip to Italy/France/Monaco one we'll never forget! Their experience and expertise made what would have been a logistical nightmare (6 stops in 3 separate countries in 2 weeks) effortless and quite the pleasant experience! The guides were phenomenal and really added depth and cultural value to our trip as well. I'm already recommending this travel company to all my friends and will be using their services again as we've already got 2 more trips planned just to Italy alone to experience the parts we missed the first go 'round!
The biggest thing I want to say about Megan and her staff was that the personal experience of working with a small / boutique company who really cared about making our trip great made all the difference in the world. We've worked with "SuperAgents" and the other big players before and that level of customer service isn't there as it is with this travel agency. Even better was the fact that they're Italian based, but from the U.S. made a big difference too because we felt their local relationships in the region played into getting that extra value and interactions with the locals and vineyards/shops, etc. by personally knowing the fellow business owners, etc.
The private boat trip to Capri, the "advanced access" guided tour of the Vatican, a private driver in the hillside of Tuscany and the Chianti wine region, the hike through the Cinque Terre (We love you Kate! - She works this travel agency and lives in the Cinque Terre) and getting to experience the Formula 1 Race in Monte Carlo, Monaco.
For a first trip to Italy - not a single thing...
Your overall comments on Zicasso
Zicasso did a great job in connecting us with several agents that let us choose among the best. As busy professionals we enjoy planning trips but with limited time we need experts on our team to screen out the wheat from the chaff so we're only dealing with the best of the best. The one thing Zicasso could work on would be the communication channel to make it easier and more efficient to communicate with the operators. Perhaps working on changing the outgoing email address, etc. to make so that it doesn't go to filters/SPAM boxes as well as automatic notifications of new communications, would be helpful. Also integrating messaging notifications and a "Tips for Travel" document for travelers would be beneficial as well.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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