Very professional staff: The trip planners. They got back to each email in a timely manner, and never came off "pushy", and even when I was late in getting back to them (because I was traveling and unable to plan my vacation), they still accommodated any requests. They worked with my budget, and allowed me to pick and chose parts of the tour. It really made the whole process easier, I relied on them for certain parts of my trip and took the reigns on other parts.They organized everything and mailed it over to me before my vacation. I am pretty Type A and I was impressed with their organization. They even set up a phone call to go over the vacation flow. I felt really taken care during my vacation planning and actual vacation.
I LOVED my time in Florence. The hotel, the cooking class, Chianti wine tasting. I want to go back.
Maybe a different hotel in Rome. I didn't know when we were booking, but the hotel was quite a walk to certain parts. Maybe a hotel near Navona piazza (not sure if the price would be in my budget) would have been the best location to all the touristy part. The other Rome hotel was in a good location restaurants, and Spanish steps. But it was a hike to the Vatican city and trastevere (if i walked, via metro it was easy). But I always tried to walk because it allows me to really experience the city. But this is just a VERY SMALL detail in a otherwise perfect vacation.
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