Thanks for your comments and we are happy you had a great time discovering Italy this summer and thank you for kind words about our service.
Given your limited budget we had to put you in the ‘Small group guided tours of the sights in Rome’. Of course, Private tours are more ideal, and I am sure you realized that with the amazing Private tour of Pompeii that we arranged for you the day before you left from Italy.
When traveling abroad, it is always important to bring with you a working cell phone. These days, as we discussed a week or so before your trip, you can easily access an International Plan (several dollars a day). This is for your safety and allows us to get ahold of you easily during your trip- especially, when you are travelling alone. We were never informed that you would not be traveling with a working phone. Moreover, for Private transfers, our drivers always ask for our clients Mobile Numbers so they can communicate, if needed, during pick-ups. In your case in Naples, our driver had no way of contacting you in the moment, neither us, about the restricted parking situation at the station; Luckily, you both found each other.
I hope this clears up some points. Again, we are happy you had a great time and got to visit your ancestorial home village. Have a great 2021!
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