Outstanding service, start to finish. We were a little uncertain whether we could take "on faith" that our travel agency would handle everything smoothly -- or even be there when we arrived! -- and we could not be more pleased with their service. We went through four drafts of our itinerary via email with our agent, their branch manager, and his guidance was extremely helpful and consistently patient. Every aspect of our trip was perfectly planned and executed. Excellent hotels, drivers, guides throughout. I understand that our agent's client base is largely in Europe and less in the U.S., so I want to tell me fellow Americans: use this company to plan and book and conduct your trip to Vietnam. You won't be disappointed!
saigon by night Vespa tour
One night cruise on Halong Bay
Mekong delta visit
Hoi An (this last part of the trip we arranged on our own)
one major change: we left Halong Bay around noon and were driven to the Hanoi airport to arrive 4.5 hours ahead of our flight to Hue. An overly long travel day, and the Hanoi airport may be the WORST airport to spend time in. We should have organized this portion of the trip differently -- e.g., another night in Hanoi before heading to Hue, or at least flying business class (assuming there's a lounge that would provide some food/services unavailable in the airport otherwise).
Perhaps fewer preset/prepaid meals -- food was good but when we were left to our own devices we were able to find food that was great.
Maybe a LITTLE less of the guided tours -- i.e, a little more down time.
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"[This agent] is very knowledgeable about Southeast Asia and made many good suggestions about things to see and do and places...
"Overall our trip and the travel company were fantastic."
"We are very happy with this trip everything was organised very professionally, the tour guides were amazing."
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