The guides were good and very polite.some spoke good English. Wish we had an extra day in Saigon.
The hotels were to our standard except the hotel and spa in Phuv Quoc. Resturant there was very low quality with poor English speaking.
Halong bay was beautiful!
Spend extra day in Halong bay and Saigon. Stay at a different hotel in Phuc Quoc.
TRAVEL COMPANY COMMENTS:
I am so sorry to hear your time on Phu Quoc didn't meet the standards we had set throughout your journey with us. We aspire to deliver you excellence throughout your entire time with us, knowing that this wasn't attained does make us all very sad. We do take your feedback exceptionally serious and indeed we appreciate the honesty in this, it is how we can learn to improve.
In this case, we shall work with the hotel and help them improve their quality of English and advise them to upgrade the dining experience, until both of these are completed we shall refrain from sending anymore clients.
We shall also share your advise about spending more time on Halong Bay and Saigon to others, am sure they like you will love their time in Vietnam.
Many thanks again for choosing us to be your travel company, we do hope to welcome you back to Asia one day.
Very best wishes
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