The responsiveness and the suggestions were very helpful. The lodging suggestions and flight suggestions were excellent. The reason I am using 4 stars vs 5 stars is that the airport transport from the hotel to the airport for our trip home was booked at the wrong time and we missed our flight back to the united states from New Zealand!
The lodging in a resort on Savusavu Island in Fiji was superb. this was a suggestion from our travel company and it was an excellent suggestion1!!
travel times to the airport- I would double check.
Also, nights when I was only in a hotel briefly, I would opt for a cheaper hotel.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to post your review, we are delighted you enjoyed your recent trip to New Zealand & Fiji. We apologize for the mix up with the transfer, at the time of booking the transfer was confirmed at2:30pm for a 5:30pm flight, which would allow for a 2 hour check in. As we didn't book your flights, we missed the updated flight time as for any flight changes when we book the flights we automatically receive an alert in our systems which we in turn amend the transfers accordingly. We were so pleased to hear that Air New Zealand immediately booked you on the next flight and you were able to depart 2 hours later. Thank you for your comments on Savasi, it is a very special Island resort in Fiji and we are so pleased you enjoyed your stay.
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