Our agent and her wonderful team from this travel company did an absolutely fabulous job setting up our month-long trip to Australia and New Zealand.
She started out by finding our preferences and finding out about us - what we liked to do and what we preferred not to do - when we are on vacation.
Then, using this information and our initial ideas, she very patiently and professionally developed a draft of our itinerary.
She continued to fine-tune this itinerary for us and with us in numerous emails and phone calls and also helped us to figure out our various airplane and logistical considerations.The itinerary was dotted with helpful tips such as detailed instructions for situations where we arrived early (consistently getting early check in) or late in the day at hotels (when reception desks were closed). She suggested what to bring on each particular day trip where needed. This was in addition to information on which SIM card to use for iPhones (we used Lebara in AU, Spark in NZ), what to pack, where to dine, etc. She gave us 24/7 AU and NZ and USA telephone numbers to call if trip problems (but we did not have to use these at all because our trip proceeded so effortlessly).
In the end, we had a perfectly crafted itinerary for us. Having completed the month long trip, both of us agreed that we would not have changed a thing. The choices of hotels, vendors, tour guides and the like was masterful by our agent and her team. As a NZ and AU based travel agent, our agent knew the venues, hotels, locations, sights and vendors personally and had clearly vetted all of them thoroughly.
Going through our itinerary was like reading the script of a well written play. Each day we would open up a new chapter and enjoy a new adventure. Each day was “like a box of chocolates” where we were pleasantly surprised (because our agent did not require us to plan all the fine details). However, we knew the general idea of each day’s excursion and knew that the details as they unfolded were going to be fun, reliable, exciting and wonderful.
With 13 plane trips and an equal number of excellent accommodations, numerous boat and bus rides and even more transfers, there was not one glitch - we just cruised from one fun adventure to the next. We also had short hikes and rode bikes and had the active itinerary we wanted.The only complaint I have is that we are now spoiled forever. This travel agent and her team set a new standard for vacation travel that probably cannot be surmounted. We therefore recommend this agent and her team without equivocation. We will always be grateful to this travel company for giving us a wonderful AU/NZ vacation of a lifetime.
Constant daily surprises of activities and accomodations
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