Our agent did a great job at putting together an itinerary for us. We had already identified cities and attractions in Australia and New Zealand that we wanted to visit, but needed help finding hotels, airfare, transportation, and making the best use of our time. We went through 3 or 4 revisions to the itinerary until we found a final version that was perfect for us. She was incredibly patient and helpful, offering advice on which tours to use, whether certain days of the itinerary might be too exhausting, etc.
All the hotels recommended were good quality and met our standards, with a few that were really top notch. The bed and breakfast in Franz Josef was a particularly good recommendation. During the trip we encountered a couple of delays due to weather, and Jillian was able to provide remote assistance to rebook the travel and hotel as needed. Overall I would definitely recommend using this agent and this travel company for arranging a trip down under and getting a personalized itinerary for your needs.
Too many enjoyable places... but some of the favorites were Great Barrier Reef; Glow Worm Caves (Te Anau); Queenstown Gondola and Luge (the Luge was way more fun than we were expecting!); Taronga Zoo in Sydney.
More time! We really tried to strike a balance between seeing as much as we could, and avoiding getting too worn out. Some days were really quite busy... but of course our life schedule only allowed so many days, and I can't think of any stops that we could have deleted. The city of Christchurch was a bit underwhelming (and our agent did warn us about this) but we still enjoyed our day there, and we did enjoy the wildlife reserve there with kiwi birds. So ultimately, not sure if we would change anything.
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