This company did not delivery their promise to you and can not to be ranked or introduced as luxury tours.
In September, I had booked an european trip for 10 days visiting 2 countries. During our conversations before the trip, I had personally insisted and paid for all my tours to be a SMALL GROUP TOUR from 10 to 12pp max. and it was confirmed to me all my tours will be either private or less than 12 pp.
Unfortunately, in both places I had encountered the same problem, my tours were a simple, cheapest mega bus tour of more than 50 pp. I was devastated and upset and had called the agent both times to complaint about it but according to her it was too late at that point to do anything so she promised to reimburse those to me.
Up to today, which it has been more than 2 months, still I have not received anything.
I am very disappointed, I should have done my homework better or only trust myself for booking.
Live and Learn. Hope this will help others.
I would book everything myself and not to depend on a third party.
Travel Company's ResponseI am sorry to hear this issue was not resolved to your satisfaction. I have contacted my suppliers to address this and unfortunately due to resources and the demand for services during heavy travel period, the local suppliers under their umbrella made the groups larger than listed. I understand your frustration and have agreed to refund the tours based on our conversation. I am sorry that the tour I planned was clouded by this. I do hope you dwell on the remaining tour which seemed to go well. In the mean time, I have attached a $500 voucher that can be used as partial payment for any tour I arrange for you in the future. Thank you for your feedback and I look forward to planning your future trip. - Barbara
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