Overall, the trip was great and our travel agency did an exemplary job of filling our needs
Accommodations and arranged meals were excellent.
Limousine service was excellent except for 3 errors on the time we were to be picked up; of those 3, two were corrected by the limousine service; the third, we had to call to hotel and inquire.
Tours were outstanding and were as good if not better than what was described
Be more specific about our needs.
TRAVEL COMPANY COMMENTS:
Thank you, Thomas, for booking your vacation with us and thank you for your feedback. I know Jonathan enjoyed working with you to put everything together. Thank you for your kind words and we were pleased to hear you had a great time and the touring was outstanding.
We checked into why there were a few issues with the limousine service. Apparently there were some communication issues between the limo company and their drivers. That is not how limo transfers are supposed to work. We have refunded you the cost of the limo service where you had to call the hotel and we are sorry for the impact and the stress that may have caused you.
Thank you for bringing it to our attention. And again, thanks for trusting us with your vacation to Australia.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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