My travel agency did a great job coordinating my trip to India which included visits to Delhi, Kathmandu, and Agra. Overall they were very professional. The guides assigned were outstanding and well informed (especially the one in Kathmandu). Most of the private vehicles and drivers provided were very good. One of the vehicles in Delhi was sub-optimal but they replaced it for the subsequent portions of my trip. A phone in India was promised but not provided (I had an international plan on my mobile phone so this was a minor issue for me).
The hotels in Delhi and Agra were definitely 5 star properties. The hotel in Nepal had rooms that were in poor condition. This hotel likely needs to be refurbished and does not deserve a 5 star rating.
The best parts of the trip were seeing Nepal and Mt. Everest on a mountain flight by Buddha Air. In addition, seeing the Taj Mahal for a second time was also quite awe inspiring.
The drive from Delhi to Agra is quite painful (over 4.5 hrs). The traffic and smog in Delhi were not pleasant. Not sure how this part could have been avoided though to get to the good parts.
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"The drivers were all great and kind."
"Overall, everything was organized great and service was good for the most part."
"In today’s world when the word ‘service’ is often bandied about...it is rewarding to receive genuine service."
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