They were very flexible about arranging the trip and came up with good ideas. Airport pickups and drop offs were excellent. All the selected hotels were delightful. Our guides except one all spoke excellent English and were very well informed. They were receptive to our needs and made alterations if we requested them. The agent with whom we arranged our trip came to meet us in Hanoi and we spent a delightful evening together.
I was a bit disconcerted that the company would not give us a refund for our balloon ride for which we paid extra but which never took place.
In Hoi-An we went on an Eco trip by motor scooter and boat. It was a wonderful opportunity to see the agricultural economy of Viet nam.and our guides were a lot of fun. The town of Hoi Ann was delightful and we enjoyed wandering around there
Probably have an extra day in Hanoi and omit Saigon.
TRAVEL COMPANY COMMENTS:
Dear Judy, I hope you are doing well. Firstly we would like to say thank-you for using our services in Vietnam and Cambodia. We are so happy to receive your review on Zicasso and know that you had a wonderful trip in Vietnam and Cambodia, enjoyed our transfer and tour guides’ services and specially had great funs with the Hoi An Eco tour. It was lovely to meet and dine with you in Hanoi. Secondly regarding your concern of the refund in Cambodia, I am confused that you mentioned there was no refund, since at the time of the review we had already discussed and we had provided you with the refund.For the Balloon Hot Air in Siem Reap, I’m taking a bit time to explain you again here about these services, Balloon hot air is only able to fly in good weather. If they’ve found the weather not good, windy, they’ll not able to fly as it’s dangerous. In your case, I am also aware of circumstance and your tour guide had reported us, and of course, we had booked Balloon hot air in advance and also follow up every single time for you. When the weather was not good, we had asked you to take elephant ride instead if the hot balloon was not able to fly. Firstly, you’re ok with elephant ride, and later you decided you were not taking elephant ride in last minutes. It was late of the day then your tour guide took you back hotel. At that time, our tour guide was unable to help you with the cash refund on spot as it was not his responsibility to do so and he didn’t know the cost we charge you for the ride. It was the last day of your tour and you return home next day. You also didn’t ask the tour guide for refund right-a-way.
I do believe you understand about how operation of Balloon Hot Air and how clear we were here doing our best to offer alternative option for you. You also wrote us in your email that “The hot air balloon was not functioning at Angkor Wat. The guide tried many time to get us on it. He was very patient with us”. Your trip ends in Feb 7, we wrote you on the same day then you reply on Feb 15 mentioning of the refund. We then asked you the same day on Feb 15 on how to refund you for the Hot Air Balloon ride. You didn’t reply us until Feb 24 and you sent this review mentioning of this on Feb 23, one day before you reply us of the solution you choose. Hence, we were surprised when we received your review mentioning of the refund never took place, while it did take place and we already discussed together. Actually the refund was processed on Feb 15 and arrives back your account after 3 days, I wish you could fix this review for us after you received the refund. So hopefully my comments here would help to explain the situation.Finally, I would like to guarantee that we are tailor-made tour operator, we are always flexible to offer alternative options if anything can’t happen due to the weather or even if you wish to change the activities at last minutes, we also can change for you if the cancelation policy allows.
We wish you all the best and feel free to contact me should you wish to speak further on this.
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