This travel company handled all the arrangements for our trip to Austria and Switzerland in August. I'll focus here mainly on the Austria segment, because they needed to handle much more for us in that segment.
We spent 6 days in Vienna, and 1 in Salzburg. The travel company booked us into the most amazing hotel in Vienna. It was in the older part of Vienna, very central and easy to walk to all the major sights, but on a very quiet street - exactly what we had hoped to get! The rooms were suites - sparkling clean, comfortable and modern, and the breakfasts were amazing!
We also booked 2 tours through them - one was a Vienna highlights tour, including entry into Schoenbrunn Palace. The other tour was a Vienna Woods tour. Our tour guide and our driver, who also did the transfers, were absolutely wonderful. Our guide was incredibly knowledgeable and gave us great historical and cultural insights we would not have got by ourselves. For both our tours, we actually continued on by ourselves from where we ended the tour (Schonbrunn Palace and Baden respectively) and our agent made sure to tell us how to get back to our hotel. Our driver was terrific all round, and specially helpful on the transfer to the train station, where he showed us how to decode the wagon locations location so we had no trouble with all our other segments in Vienna and Switzerland from there on. He actually waited an hour with us at the train station for the Vienna-Salzburg segment to make sure we had no trouble.
The hotel in Salzburg was also wonderfully central and had a lot of charm, with an amazing breakfast. We did only self-guided touristing that day, but had an efficient and on-time transfer to the train station the next day on our way to Switzerland.
In Switzerland we stayed in Lauterbrunnen for 4 days and in Weggis on Lake Luzern for 3 days. Our hotel in Weggis was amazing, and here again all the train travel and transfers were very efficient and on time. We did not have any guided tours in Switzerland, since we were focused on hiking amidst all the scenic splendors, and there is a wealth of information on hiking trails and how to get to them available online.
I would highly recommend this company for travel to Austria and Switzerland.
(My sole caveat, unrelated to the travel company, is to go with hotels, not privately owned apartments, as we did in Lauterbrunnen, where we had hosts from hell, who were as inhospitable as it is possible to be.)
We loved the hotels, and our Vienna guide and driver were absolutely amazing. Couldn't have been happier with our experience with them.
Only one thing - I would never stay in a private apartment where I couldn't see the Guest Instructions ahead of time. The Instructions for our apartment were incredibly inhospitable. Our travel company did their best to alleviate the situation once they learned about it, however.
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